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Problem
Background noises
Picture is black and white
Lines/marks across the screen
The rechargeable battery will not charge,
or no charge light shows
IMPORTANT: If the above troubleshooting guide did not help you solve your problem, please contact our customer service via:
20
Possible cause/solution
•
In a quiet environment, surrounding the Parent Unit, decrease the volume on your Parent
Unit to level 3 and below.
•
In a loud environment, surrounding the Parent Unit, increase the volume to the maximum
level.
•
Automatic Night vision mode may be on. Increase lighting around the camera to force
monitor out of night vision mode.
•
Camera Lens is dirty. Follow the Maintenance procedure.
•
Confirm that power adapters are properly connected.
•
Reset the Parent unit by pressing the RESET button (17), located at the back of the Parent Unit,
under the stand.
•
The power adapter may not be properly connected.
•
Switch to another wall outlet.
•
Switch between the Baby Unit and Parent Unit power adapters.
Email -
support@babysensemonitors.com
Toll Free Number –
Telephone Number -
(833) 568-2229 (USA ONLY)
(972) 3-9566604 (INTERNATIONAL)
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