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6. Troubleshooting
Problem
No reception on the Parent Unit
Interference or poor reception
Image frozen on the Parent Unit
A high-pitched sound is heard from the
units (feedback, static)
Cannot hear the baby sounds on the
Parent Unit
Possible cause/solution
•
The power adapters may not be properly connected.
•
Ensure that the Baby and Parent Units are ON.
•
Adjust the monitor antenna to vertical position.
•
Make sure the Baby and Parent Units are not far away from each other.
•
Baby and Parent Units may not be properly paired. Follow PAIRING instructions.
•
Move the Baby Unit closer to Parent unit.
•
Use of other 2.4GHz products, such as wireless networks (Wi-Fi routers), Bluetooth
systems, or microwave ovens, may cause interference with this product, so keep the
baby monitor at least 5ft (1.5m) away from these types of products or turn them off if
they appear to be causing interference.
•
The Baby or Parent Units may be too close to metal objects.
•
The battery power may be too low.
•
Restart the Baby Unit (unplug the power adapter from the wall outlet, wait for approx. 5 seconds
and plug it back into the wall outlet).
•
Reset the Parent Unit by pressing the RESET button (17), located at the back of the Parent Unit,
under the stand.
•
The Baby Unit and Parent Unit may be too close to each other. Move them further apart.
•
The volume on the Parent Unit may be set too high. Lower the volume.
•
Volume setting on the Parent Unit may be too low. Increase the volume.
•
Battery power may be too low. Recharge the battery.
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