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Troubleshooting
NO.
Malfunction
WINBOT moves in an irregular
1
pattern during cleaning.
2
WINBOT does not move.
WINBOT cannot move or
3
moves in circles.
WINBOT stays still or moves
4
in an irregular pattern during
cleaning.
Possible Causes
The Mopping Pad is too wet.
The Driving Treads are dirty.
The Mopping Pad is attached improperly.
There are gaps or cracks on the surface to
be cleaned.
The Mopping Pad Plate is blocked by
small obstacles on the glass.
The driving treads are stuck.
The bumper rail is stuck.
The bumper rail is damaged.
Spherical Sensors signal abnormity.
Fan malfunction.
Solutions
Replace the Mopping Pad as described in Maintenance.
Clean the Driving Treads as described in Maintenance.
Please remove the Mopping Pad and reattach.
Hold the Safety Tether or the Power Cord. Meanwhile,
press Direction Buttons in ECOVACS HOME App to let the
WINBOT leave the gap or barrier.
Check if there is any dust or debris on the Driving Treads.
If so, please clean the Driving Treads as described in
Maintenance. Start WINBOT again. If problem persists,
please contact Customer Service.
Remove WINBOT from the window. Check if the bumper
rail is stuck. Clean the bumper rail and restart WINBOT. If
problem persists, please contact Customer Service.
A. Remove the Mopping Pad and re-attach it making sure it will
not cover or affect the Spherical Sensors.
B. Clean the Spherical Sensors as described in Maintenance.
C. If the problem persists, please contact Customer Service.
A. Clean the Fan as described in Maintenance.
B. If the problem persists, please contact Customer Service.
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