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TROUBLESHOOTING
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"Add Food" appears on the control panel display .
The unit has completed preheating and it is now time to add your ingredients.
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"Shut Lid" appears on the control panel display .
The hood is open and needs to be closed for the selected function to start.
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"Plug In" appears on the control panel display .
The thermometer is not plugged into the jack on the right side of the control panel. Plug
the thermometer in before proceeding. Press the thermometer in until you hear a click.
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"PRBE ERR" appears on the control panel display .
This means the unit timed out before food reached the set internal temperature. As a
protection for the unit, it can run for only certain lengths of time at specific temperatures.
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"Add Grate" appears on the control panel display .
The grill grate must be installed in the base unit before cooking. Add the powered grill grate.
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"E" appears on the control panel display .
The unit is not functioning properly. Contact Customer Service at 1-877-646-5288. So we
may better assist you, please register your product online at registeryourninja.com and
have the product on hand when you call.
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Why is my food overcooked or undercooked even though I used the thermometer?
It is important to insert the thermometer lengthwise into the thickest part of the ingredient
to get the most accurate reading. Make sure to allow food to rest for 3–5 minutes to complete
cooking. For more information, refer to the Using the Foodi
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Why is there no noise during BBQ Griddle preheat even though the preheat progress
bars are showing?
As long as the progress bars show, your unit is preheating. BBQ Griddle will preheat
the bottom plate, and the fan will turn on several minutes into preheating.
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Can I cancel or override preheating?
Preheating is highly recommended for best results, but you can skip it by selecting the
PREHEAT button after you press the dial.
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Should I add my ingredients before or after preheating?
For best results, let the unit preheat before adding ingredients.
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Why is the unit emitting smoke?
When using the Grill function, always select the recommended temperature setting.
Recommended settings can be found in the Quick Start Guide and in the Inspiration
Guide. Make sure the splatter shield is installed.
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How do I pause the unit so I can check my food?
By opening the hood during a cooking function besides Grill and BBQ Griddle, the unit
will automatically pause.
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Will the thermometer grip melt if it touches the hot grill grate?
No, the grip is made of a high-temperature silicone that can handle the unit's high temperatures.
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Why did a circuit breaker trip while using the unit?
The unit uses 1760 watts of power, so it must be plugged into an outlet on a 15-amp
circuit breaker. Using an outlet on a 10-amp breaker will cause the breaker to trip. It is
also important that the unit be the only appliance plugged into an outlet when in use.
To avoid tripping a breaker, make sure the unit is the only appliance plugged into an
outlet on a 15-amp breaker.
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Why does the unit have a 1–9 scale for the Beef Preset?
Perception of what a specific internal doneness looks like differs from person to person,
even restaurant to restaurant. The 1–9 scale provides a wide range of options so you can
customize doneness to your liking.
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Smart Thermometer section.
ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC . Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for
a period of one (1) year from the date of purchase when it is used under normal household
conditions and maintained according to the requirements outlined in the Owner's Guide,
subject to the following conditions and exclusions:
What is covered by this warranty?
1.
The original unit and/or non-wearable parts deemed defective, in SharkNinja's sole
discretion, will be repaired or replaced up to one (1) year from the original purchase date.
2.
In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one
of equal or greater value.
What is not covered by this warranty?
Our Customer Service Specialists are available to provide all the warranty service options
available to you, including the possibility of upgrading to our VIP Warranty Service Options
for select product categories.
1.
Normal wear and tear of wearable parts (including cooking pot, crisper basket, splatter
shield, thermometer, etc.), which require regular maintenance
and/or replacement to ensure the proper functioning of your unit, are not covered by
your warranty. Replacement parts are available for purchase at ninjaaccessories.com.
2.
Any unit that has been tampered with or used for commercial purposes
3.
Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the splatter shield and grease collector clean), or
damage due to mishandling in transit.
4. Consequential and incidental damages.
5.
Defects caused by repair persons not authorized by SharkNinja. These defects include
damages caused in the process of shipping, altering, or repairing the SharkNinja product
(or any of its parts) when the repair is performed by a repair person not authorized
by SharkNinja.
6.
Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit ninjakitchen.ca/support for product care and maintenance
self-help. Our Customer Service Specialists are also available at 1-855-520-7816 to assist
with product support and warranty service options, including the possibility of upgrading to
our VIP warranty service options for select product categories. So we may better assist you,
please register your product online at registeryourninja.com and have the product on hand
when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $20.95 (subject to change) will be charged when SharkNinja ships the
repaired or replacement unit.
How to initiate a warranty claim
You must call 1-855-520-7816 to initiate a warranty claim. You will need the receipt as proof
of purchase. We also ask that you register your product online at registeryourninja.com and
have the product on hand when you call, so we may better assist you. A Customer Service
Specialist will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
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