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6.4- Troubleshooting
Problems
Possible causes
Pump does
No mains voltage
not start
Motor overheated due to liquid
temperature too high
Residual current circuit breaker
(RCCB) is triggered
Motor defective
Low flow
Exceeded delivery height
rate
Discharge hose too small
Discharge hose blocked
Suction opening blocked
Discharge line leaks
Pump runs
Pump run dry
loudly
Air pocket trapped in the pump
Our warranty conditions are available from our STAV department [*] and on our website.
Should you have any repair requests under the warranty, please contact your retailer or our STAV
[*] who will inform you on the procedure.
Should you have any parts and/or accessories request, you can contact our STAV [*] to ask for the
product exploded view by indicating our reference and the serial number or batch number
appearing on the nameplate.
[*] STAV = Technical and After-Sales Service department
STAV contact details:
Tel : 08 92 35 05 77 (0,34€/min ; only in France) ; email :
Internet Website:
www.ribimex.com
Ribimex, 56 Route de Paris, F-77340 Pontault-Combault.
Recommended actions
Check cable, plug, socket and fuse
Check the liquid temperature and
eliminate the cause
Activate RCCB
Contact local dealer for service
Make sure the pump works within the
specification
Change a larger hose
Remove blockage
Clean suction opening
Repair or replace discharge line
Switch off the pump and check water
level
Raise the pump and place it again with
following the Section 4.2
sav@ribimex.fr
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