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Wi-Fi
Problem
Trouble connecting
The password for the Wi-Fi network was entered incorrectly.
appliance and
• Delete your home Wi-Fi network and begin the connection process again.
smartphone to Wi-Fi
network
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
The appliance and the router are too far apart.
• If the appliance is too far from the router, the signal may be weak and the connection may
LG ThinQ is asking for a password to connect to the product.
• If you are asked to provide a password to connect to the product (not to your home
numbers. (Do not use special characters.)
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
network) during the Wi-Fi setup, enter the last 4 characters of the network name, repeated
twice, with no spaces. For example, if the network name appears as LG_XXXX_8b92, then
you would enter 8b928b92 as your password. The password is case sensitive and the last 4
characters are unique to your appliance.
TROUBLESHOOTING
Possible Cause & Solution
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