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When the appliance is turned off, pressing 1 and 2 auxiliary function buttons are pressed for a long time, a 3-2-1
countdown, and the total washing cycles completed on the appliance is displayed.
After the total washing cycle is displayed, the failure codes, if any, are displayed. Check the information on the screen
through the table below.
On-screen Information
Err
SC
E5
E8
E29
E17
E18
E12
E27
E84
Cause
Safety algorithm is run on the appliance.
Your complaint is not solved during the
check.
Pump filter may be clogged.
The machine may not be taking in water.
The product has switched to self protection
mode due to a supply problem (line voltage,
water pressure, etc.).
Excess foam is present in the machine after
the completed cycle.
Spin cycle is not initiated due to an
imbalance of the machine.
There may be water inside the machine.
Check the water drain of the machine.
BLE connection cannot be established.
Solution
Wait for the writing to pass. After pressing the auxiliary function
buttons 1 and 2, check the on-screen information.
Call the authorised service agent.
Clean the pump filter.
See "Draining remaining water and cleaning the pump filter"
section.
Try in spin cycle. If the issue is not resolved, call the service.
• Turn on the taps.
• Make sure there is no water outage.
• Check the water inlet hose connection, if there is any folding
on the hose, straighten it.
• Clean the pump filter. See "Draining remaining water and
cleaning the pump filter" section.
• Close the front cover of the machine. Make sure that the
cover is locked.
Run the machine one more time. If the issue is not resolved, call
the service.
To cancel the programme, turn the Programme Selection knob
to select another programme. Previous programme will be
cancelled. See "Cancelling the programme" section.
If the issue persists, call the service.
• Store detergent in a closed and dry location. Do not store in
excessively hot places.
• Use smaller amounts of detergent for porous laundry like
tulle.
• Use amount of detergent appropriate to the amount of
laundry and the level of stain.
• Use only sufficient amount of detergent.
• Make sure you place the detergent in the appropriate
compartment.
• Run the Drum Cleaning programme with the machine empty.
See "Drum Cleaning" programme
If your machine does not include Drum Cleaning programme,
you can use Cotton 90C.
• After running a short programme without detergent, check the
machine. If the issue persists, call the service.
Check the laundry inside the machine. The amount of laundry
may not be sufficient. Try by increasing the amount of laundry.
The laundry may be causing an imbalance; sort out the laundry
by hand and distribute evenly inside the appliance.
Retry in spin cycle.
Unplug the machine.
There may be water under the machine. Clean the water under
the machine.
Plug the machine again.
Try running a short cycle.
If the issue persists or you see water leaking from one of the
hoses, close the valves and call the service.
See "Connecting the drain hose to the drain" section.
Check it, try connecting it. See "HomeWhiz Feature and Remote
Control Function" section. If the issue persists, call the service.
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