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Can't slide the pan into the appliance properly.
Possible cause: there are too much ingredients in the pan. / The pan is not placed in the pan properly.
Solution: do not fill too much food in the pan. / Push the pan down into the pan until you hear a 'click'.
White smoke comes out from the appliance.
Possible cause: you are preparing greasy ingredients. / The pan still contains grease residues from
previous use.
Solution: when you fry greasy ingredients in the fryer, a large amount of oil will leak into the pan.
The oil produces white smoke and the pan may heat up more than usual. This does not affect the
appliance or the end result. / White smoke is caused by grease heating up in the pan. Make sure you
clean the pan properly after each use.
Fresh chips are fried unevenly in the fryer.
Possible cause: you did not use the right potato type. / You did not rinse the potato chips properly
before you fried them.
Solution: use fresh potatoes and make sure that they stay firm during frying. / Rinse the potato chips
properly to remove starch from the outside of the fries.
Fresh chips are not crispy when they come out of the fryer.
Possible cause: the crispiness of the chips depends on the amount of oil and water in the fries.
Solution: make sure to dry the potato chips properly before adding the oil. / Cut the potato chips
smaller for a crispier result. / Add slightly more oil for a crisper result.
CLEANING AND STORAGE
1. Remove the supply cord plug from mains power outlet socket and allow the appliance to cool down
completely before cleaning. Clean it after every use.
NOTE:
remove the pan to let the air fryer cool down faster.
CAUTION!
Do not immerse the housing of the appliance in water or any other liquids when
cleaning.
2. Do not touch hot surfaces.
3. Do not use harsh abrasives, sharp objects, caustic cleaners or oven cleaners when cleaning this
appliance.
4. Wipe the outside of the appliance with a moist soft cloth.
5. Clean the pan and drip tray with hot water and use a non-abrasive sponge with diswashing liquid.
The pan and drip tray are dishwasher safe.
TIP: if dirt is stuck to the drip tray or the bottom of the pan, fill the pan with hot water and some dish-
washing liquid. Leave it in the pan to soak for about 10 minutes.
6. Clean the inside of the appliance with a slightly dampened cloth and polish it with a soft dry cloth.
7. If required, lightly brush the heating element to remove any attached food residue.
8. Make sure all parts are clean and dry before storing or using it again.
9. Store the air fryer in a safe, cool, dry place. Do not place any objects on top of the air fryer during
storage as this may damage the appliance. Keep it away from children.
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PRODUCT WARRANTY
Dear customer,
We thank you for choosing our products and trusting the quality and exceptional performance of our
products. To ensure we provide you with the best experience, we offer a limited warranty covering
manufacturing and operation for the following period:
Warranty period:
As per the applicable laws in the country of sale - minimum 2 years.
Warranty coverage:
This warranty covers manufacturing and operation defects, but does not cover breakage, loss, normal
wear and tear, or problems arising from improper handling. Please contact our technicians to verify if
your case is covered.
Procedure to enforce the warranty or request a replacement:
Warranty case:
Contact our technical support team through the form at the following QR link and
select Returns, Refunds and Warranty.
(https://support.bergnergroup.com/support/s/?language=en_US)
The following information will be required:
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Full name.
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Full address: Postal Code - Country - State.
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Contact: Phone and E-Mail.
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Precise details of the warranty case.
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Picture of the purchase receipt.
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Detailed images of the product and, if applicable, the damaged part.
In the product Information section, you will need to specify:
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Purchase date.
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Product description.
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How the product was acquired.
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Store.
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Point of sale.
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Product reference (if available, it is found on the barcode).
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Description of the defect.
With this information, we will offer you personalized attention and process your warranty.
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