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Hints and Tips
Operation of your appliance can lead to errors and malfunctions. The following tables contain possible causes and
notes for resolving an error message or malfunction. It is recommended to read the tables carefully below in order
to save your time and money that may cost for calling to the service center.
Problem
The induction hob cannot be
turned on.
The touch controls are
unresponsive.
The touch controls are difficult
to operate.
The glass is being scratched.
Some pans make crackling or
clicking noises.
The induction hob makes a low
humming noise when used on
a high heat setting.
Fan noise coming from the
induction hob.
Pans do not become hot and
appears in the display.
The induction hob or a cooking
zone has turned itself off
unexpectedly, a tone sounds
and an error code is displayed
(typically alternating with one
or two digits in the cooking
timer display).
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Possible causes
No power.
The controls are locked.
There may be a slight film of water over the
controls or you may be using the tip of your finger
when touching the controls.
Rough-edged cookware.
Unsuitable, abrasive scourer or cleaning products
being used.
This may be caused by the construction of your
cookware (layers of different metals vibrating
differently).
This is caused by the technology of induction
cooking.
A cooling fan built into your induction hob has
come on to prevent the electronics from
overheating. It may continue to run even after
you've turned the induction hob off.
The induction hob cannot detect the pan
because it is not suitable for induction cooking.
The induction hob cannot detect the pan
because it is too small for the cooking zone or
not properly centred on it.
Technical fault.
What to do
Make sure the induction hob is connected to the power supply
and that it is switched on.
Check whether there is a power outage in your home or area. If
you've checked everything and the problem persists, call a
qualified technician.
Unlock the controls. See section 'Using your ceramic cooktop' for
instructions.
Make sure the touch control area is dry and use the ball of your
finger when touching the controls.
Use cookware with flat and smooth bases. See 'Choosing the
right cookware'.
See 'Care and cleaning'.
This is normal for cookware and
does not indicate a fault.
This is normal, but the noise should quieten down or
disappear completely when you decrease the heat setting.
This is normal and needs no action. Do not switch the
power to the induction hob off at the wall while the fan is
running.
Use cookware suitable for induction cooking. See section
'Choosing the right cookware'.
Centre the pan and make sure that its base matches the
size of the cooking zone.
Please note down the error
letters and numbers, switch
the power to the induction hob
off at the wall, and contact a
qualified technician.
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