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3. The transmitter has no range, or the stimulation is
weaker when my dog is farther away.
- Check to see if your fingers are touching the antenna,
as the range may decrease substantially.
- The range indicated on the unit's box is for flat terrain
(line of sight). Heavy brush, trees, hills, buildings, and/
or moisture will affect the range of your unit. For the
best range, hold the transmitter vertically above your
head, and/or try moving to higher ground.
- Any electrical conductors will affect the range, such as
cars, chain-link dog runs, metal buildings, and radio
towers. For the best results, operate away from thes
4. My units are not holding a charge.
- The charging pin may be damaged. A metal pin inside
the charging port should stand straight up and firm in
the center. If the pin is wobbly, broken or missing, you
will need to send the unit in to the repairs department.
- The charging port must be clean prior to charging,
clean out any dirt with a cotton swab and some
rubbing alcohol. If your dog was in salt-water, be sure
to rinse the receiver and charging port with clean
water.
- For Dogtra units over two years old from the purchase
date, the batteries may need to be replaced. You
can replace them yourself by contacting Dogtra for
a replacement battery. Damages incurred to the unit
due to improper battery installations are not covered
under the warranty. Dogtra strongly recommends
sending the unit in for inspection.
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5. My dog has skin irritation.
- This may be due to an improper fit. If your dog
exhibits signs of skin irritation, consult with a
veterinarian. Once the dog's skin returns to a normal
condition, continue to use the collar and check your
dog's neck each time you use the unit.
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