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MAINTENANCE
Basic maintenance
Be sure the rubber-charging cap is securely in place
when the collar is in use. After each training session,
carefully inspect the unit for any missing parts or
damage to the casing. Damaged or broken casing may
affect the waterproof guarantee on the unit. After
confirming that there is no damage to the casing, rinse
the receiver/collar and clean out any dirt or debris.
Storage maintenance
The 280C should be fully charged before storing for
extended periods. While in storage, the unit should be
given a full charge once a month, and before the first
use. Store the units in room temperature. Do not keep
the units exposed to extreme climates.
Troubleshooting
If the unit is malfunctioning, please refer to the
"Troubleshooting Guide" before sending it to Dogtra for
service. If you have any questions or concerns, you may
email them to Info.canada@dogtra.com, or call customer
service at 1-778-956-7922.
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TROUBLESHOOTING GUIDE
1. My dog is not reacting to the collar.
- Make sure the receiver/collar is turned on.
- Be sure the strap is on the dog tight enough so that
both contact points are touching the dog's skin.
- The contact points may be too short for your dog's
thick or long coat. To place an order for longer contact
points, please contact Dogtra or a Dogtra dealer. If
you are already using longer contact points, you may
need to trim the hair on the dog's neck, so that both
contact points are touching the dog's skin.
- The intensity level may be too low for your dog.
Increase the stimulation until the dog responds,
usually by a neck movement, head shaking, or looking
over the shoulders. The response may be very subtle.
2. The LED indicator light comes on, but I do not feel
any stimulation.
- Your tolerance may be higher than your dog's. You
may need to try the unit on your fingertips where
sensitivity is higher and/or increase the stimulation
level. Be sure both contact points are touching both of
your fingertips.
- The battery may be low, check the LED indicator light
on the transmitter and receiver/collar for battery life.
- If you have a full charge, and you have done all of the
above, your unit may need to be serviced. Please
email us at Info.canada@dogtra.com, or call customer
service at 1-778-956-7922.
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