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TROUBLESHOOTING GUIDE
1. My dog is not reacting to the collar.
- Make sure the unit is turned on : Place the two red
dots together to turn on the receiver and push the
black button on the transmitter until it illuminates to
turn on the transmitter.
- Be sure the collar strap is tight enough so both
contact points are touching the dog's skin.
- The contact points may be too short for the dog. To
place an order for longer contact points that are more
appropriate for your dog, please call 1 (888) 811-9111
or email us at Info.canada@dogtra.com. If you are
already using the longest contact points available, you
might need to trim down the hair on the dog's neck so
both contact points are touching the dog's skin.
- The intensity level may be too low for your dog. Keep
increasing the stimulation until the dog responds,
usually with neck movement, head shaking, looking
over its shoulder, etc. (response may be very subtle).
2. The test light comes on, but I do not feel any
stimulation.
- Your tolerance may be higher than your dogs. We
recommend placing both contact points on your inner
wrist, where the sensitivity is higher, in order to test
the unit.
- The battery may be low, so check the LED light for
battery life.
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- If you have a full charge and you have done all of
the above, your unit may need to be serviced. Please
contact customer service at Info.canada@dogtra.com
or 1 (888) 811-9111.
3. The transmitter has no range or stimulation is less
when the dog is farther away.
- The antenna(s) may be damaged. To order parts,
please contact customer service at 1 (888) 811-9111 or
go to www.dogtra.com.
- The range indicated on the unit's box is for flat
terrain. Heavy brush, trees, hills, or moisture will
affect the range of your unit. For best range, hold
the transmitter vertically above your head, and/or try
moving to higher ground.
- Any electrical conductors will affect the range, such
as cars, chain-link dog runs, metal building, and radio
towers. For best results, operate away from these
structures.
4. My unit is not holding a charge.
- The batteries might not be charged properly, or the
charger, splitter, and the charging port needs to be
looked at. If you suspect your charger/splitter is not
functioning properly, please contact customer service
at Info.canada@dogtra.com or call us at 1 (888) 811-
9111. You can send in your charging units to have us
inspect them.
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