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3. The transmitter has no range or
stimulation is less when the dog is
farther away.
- The antenna(s) may be damaged. To
order parts, please contact customer
service at 1 (888) 811-9111 or go to
www.dogtra.com.
- The range indicated on the unit's box
is for flat terrain. Heavy brush, trees,
hills, or moisture will affect the range
of your unit. For best range, hold the
transmitter vertically above your head,
and/or try moving to higher ground.
- Any electrical conductors will affect
the range, such as cars, chain-link
dog runs, metal structures, and radio
towers. For best results, operate away
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from these items.
4. My units are not holding a charge.
- The batteries might not be charged
properly, or the charger, splitter,
and the charging port may not be
functioning properly. You can send in
your charging units to have us inspect
them.
– The charging pin may be damaged.
Inside the charging port, there is a
metal pin that should be standing
straight up and stiff. If the pin is
wobbling, broken, or missing, you
will need to send the unit in to the
Repair Department. The charging port
must be clean prior to charging; clean
the dirt out with a cotton swab and
some rubbing alcohol. If the dog is in
saltwater, be sure to rinse the receiver
and charging port with clean water.
– If the above does not resolve your
issues, contact Dogtra customer
service at info@dogtra.com or
1 (888) 811-9111
5. My dog has skin irritation.
- This may be due to an improper fit or
from wearing the unit too long. If your
dog exhibits signs of skin irritation,
consult with a veterinarian. Once
the dog's skin returns to a normal
condition, continue to use the receiver
and check your dog's neck each time
you use the unit.
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