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MAINTENANCE
Basic Maintenance
Make sure the rubber charging cap is
securely in place when the receiver is in
use. After each training session, carefully
inspect the unit for any missing parts
or damage to the casing. Damaged or
broken casing may affect the waterproof
guarantee on the unit. After confirming
that there is no damage to the casing,
rinse the receiver and clean out any dirt
or debris.
Storage Maintenance
The iQ PLUS should be fully charged
before storing for extended periods.
While in storage, the unit should be
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given a full charge once a month and
before the first use. Store the units in
room temperature. Do not keep the units
exposed to extreme climates.
Troubleshooting
If the unit is malfunctioning, please refer
to the "Troubleshooting Guide" before
sending it to Dogtra for service. If you
have any questions or concerns, you may
email them to info@dogtra.com, or call
customer service at 1 (888) 811-9111.
TROUBLESHOOTING GUIDE
1. My dog is not reacting to the system.
- Make sure the receiver and transmitter
are on.
- Make sure the collar strap is tight
enough so both contact points are
touching the dog's skin.
- The contact points may be too short
for your dog's thick or long coat. You
might need to trim down the hair on
the dog's neck, so both contact points
are touching the skin.
- The intensity level may be too low
for your dog. Keep increasing the
stimulation until the dog responds
usually by neck movement, head
shaking, looking over his shoulder, etc.
(response may be very subtle so pay
attention.)
2. The LED indicator light comes on, but
I do not feel any stimulation.
- Testing the system at various levels
using the test light is the best way to
test your system. Your tolerance may
be higher than the level you are testing
yourself.
– The battery may be low, so check the
LED light for battery life.
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