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submit a Product Support Inquiry, or call the toll free
telephone number referenced in the Warranty and
Service Contact Information section to speak with a
Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and
is compliant in the country you live and use the Prod-
uct in, please use the Horizon Online Service Request
submission process found on our website or call
Horizon to obtain a Return Merchandise Authoriza-
tion (RMA) number. Pack the Product securely using
a shipping carton. Please note that original boxes
may be included, but are not designed to withstand
the rigors of shipping without additional protection.
Ship via a carrier that provides tracking and insur-
ance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is
accepted at our facility. An Online Service Request is
available at http://www.horizonhobby.com/content/
service-center_render-service-center. If you do
not have internet access, please contact Horizon
Product Support to obtain a RMA number along with
instructions for submitting your product for service.
When calling Horizon, you will be asked to provide
your complete name, street address, email address
and phone number where you can be reached during
business hours. When sending product into Horizon,
please include your RMA number, a list of the includ-
ed items, and a brief summary of the problem. A copy
of your original sales receipt must be included for
warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of
the shipping carton.
NOTICE: Do not ship Li-Po batteries to Horizon.
If you have any issue with a Li-Po battery, please
contact the appropriate Horizon Product Support
office.
WARRANTY AND SERVICE CONTACT INFORMATION
Country of
Purchase
Horizon Service Center
(Repairs and Repair Requests)
Horizon Product Support
United States
(Product Technical
of America
Assistance)
Sales
Horizon Hobby
Warranty Requirements
For Warranty consideration, you must include
your original sales receipt verifying the proof-
of-purchase date. Provided warranty conditions
have been met, your Product will be serviced or
replaced free of charge. Service or replacement
decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, ser-
vice will be completed and payment will be required
without notification or estimate of the expense
unless the expense exceeds 50% of the retail pur-
chase cost. By submitting the item for service you are
agreeing to payment of the service without notifica-
tion. Service estimates are available upon request.
You must include this request with your item submit-
ted for service. Non-warranty service estimates will
be billed a minimum of 1/2 hour of labor. In addition
you will be billed for return freight. Horizon accepts
money orders and cashier's checks, as well as Visa,
MasterCard, American Express, and Discover cards.
By submitting any item to Horizon for service, you are
agreeing to Horizon's Terms and Conditions found on
our website http://www.horizonhobby.com/content/
service-center_render-service-center.
ATTENTION: Horizon service is limited to
Product compliant in the country of use and
ownership. If received, a non-compliant Product
will not be serviced. Further, the sender will be
responsible for arranging return shipment of the
un-serviced Product, through a carrier of the
sender's choice and at the sender's expense.
Horizon will hold non-compliant Product for a
period of 60 days from notification, after which it
will be discarded.
Contact Information
servicecenter.horizonhobby.
com/RequestForm/
productsupport@
horizonhobby.com
877-504-0233
websales@horizonhobby.com
800-338-4639
15
EN
10/15
Address
2904 Research Rd
Champaign, IL 61822
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