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en-us_main.book.book Page 20 Monday, November 6, 2023 1:20 PM
20 TROUBLESHOOTING
TROUBLESHOOTING
Before Calling for Service
Before calling for service, review this list. It may save you time and expense. This list includes common
occurrences that are not the result of a defect in workmanship or materials.
Parts and Features
Problem
Burners have yellow
The combustion quality of burner flames needs to be determined visually.
or yellow-tipped
• Use the illustrations below to determine if the burner flames are normal. If
flames
Burner flames are
Improper air to gas ratio.
very large or yellow
• If cooktop is connected to LP gas, contact the person who installed the range or
Control knobs will
Knob is not pushed down
not turn
• To turn from OFF position, push the knob down and then turn.
Top burners do not
Plug on cooktop is not completely inserted in the electrical outlet.
light or do not burn
• Make sure electrical plug is plugged into a live, properly grounded outlet.
evenly.
Burner slots on the side of the burner may be clogged.
• Remove the burners and clean them. Check the electrode area for burned-on
Improper burner assembly.
• Make sure the burner parts are installed correctly. See the Care and Cleaning
Wi-Fi
Problem
Trouble connecting
The password for the Wi-Fi network was entered incorrectly.
appliance and
• Delete your home Wi-Fi network and begin the connection process again.
smartphone to Wi-Fi
network
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
Possible Cause & Solution
a
burner flames look like
, call for service. Normal burner flames should look
b
c
like
or
, depending on the type of gas used. With LP gas, some yellow
tipping on outer cones is normal.
a
Yellow flames: Call for service
b
Yellow tips on outer cones: Normal for LP gas
c
Soft blue flames: Normal for natural gas
made the conversion.
food or grease. See the Care and Cleaning section.
section.
numbers. (Do not use special characters.)
Possible Cause & Solution
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