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Troubleshooting
General troubleshooting for issues like:
black screen, no sound, frozen picture, TV
does not respond, or network is lost, do the
following steps.
1
Restart your TV by pressing the power
button on the remote control until a
menu appears. Select Restart to restart
the TV. If the TV does not recover, try
unplugging the AC power cord. Then
press the power button on the TV, and
release it. Wait for two minutes, and plug
in the AC power cord.
2
Refer to the Help Guide in Customer
Support by pressing HELP on the remote
control.
3
Connect your TV to the Internet and
perform a software update. Sony
recommends you to keep your TV
software updated. Software updates
provide new features and performance
improvements.
4
Visit Sony support website (information
provided at the end of this manual).
5
Perform the factory data reset.
When you plug in the TV, the TV may not
be able to turn on for a while even if you
press the power button on the remote
control or the TV.
It takes time to initialize the system. Wait
for about one minute, then operate it
again.
How to reset the TV to factory settings
WARNING: The reset will clear all of your
customized settings including the parental
lock setting.
• You can reset the TV to factory settings by
selecting [Reset]. How to select [Reset],
refer to the Help Guide.
• To force factory data reset, unplug the AC
power cord. Press and hold both and –
buttons on the TV, then plug in the AC
power cord. Release both buttons when
the LED blinks.
• For security purposes, be sure to remove
all personal and account information
before discarding, selling or passing your
TV to someone else by: unlinking/
unregistering, signing out of and
deactivating all network services as well
as factory reset the TV.
The remote control does not function.
• Replace the batteries.
The parental lock password has been
forgotten.
• Enter 4357 for the PIN and enter the new
PIN.
For more information on
troubleshooting, refer to
the Help Guide.
Specifications
System
Television system
NTSC: American TV Standard
ATSC (8VSB Terrestrial): ATSC compliant
8VSB
QAM on cable: ANSI/SCTE 07 2000 (Does
not include CableCARD functionality)
Channel coverage
Analog terrestrial: 2 – 69 / Digital
terrestrial: 2 – 69
Analog Cable: 1 – 135 / Digital Cable: 1 –
135
Panel system: LCD (Liquid Crystal Display)
Panel, LED Backlight
Speaker output: 10 W + 10 W
Wireless technology
Protocol IEEE 802.11a/b/g/n/ac
Bluetooth® Version 4.2
Input/Output jacks
CABLE/ANTENNA
75 ohm external terminal for RF inputs
/
AV IN
Video/Audio input (phono jack)
HDMI IN 1/2/3 (support 4K resolution, HDCP
2.3-compatible)
Video:
4096 × 2160p (60 Hz)*
(24 Hz), 3840 × 2160p (60 Hz)*
2160p (24, 30 Hz), 1080p (30, 60 Hz),
1080/24p, 1080i (60 Hz), 720p (30,
60 Hz), 720/24p, 480p, 480i, PC
2
Formats*
Audio:
Two channel linear PCM: 32/44.1/48 kHz
16/20/24 bits, Dolby Audio, DTS HD
US
1
, 4096 × 2160p
1
, 3840 ×
9
US
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