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9.0 troubleshooting
EN
WARNING
!
•
Turn off the appliance completely and let cool before servicing. Only a qualifi ed service person should service
and repair this electric appliance.
symptom
Appliance will not
come on when
power button/
switch is put into
the "on" position.
Appliance turns
off and will not
turn on.
Appliance has
returned to default
settings.
Remote control
does not work.
No warm air
coming out of the
appliance.
Heater shuts off
automatically.
Dim or no fl ame.
Flame does not
move.
26
W415-4035 / 03.23.22
problem
Appliance is not plugged into an
electrical outlet.
Hard wire connections are not
correct (if applicable).
Appliance has overheated
and safety thermal switch has
tripped.
Main PCB board issue.
House circuit breaker has
tripped.
Appliance's fuse has blown.
Appliance has overheated
and safety thermal switch has
tripped.
Power failure.
Low/dead batteries.
Remote receiver malfunction.
Heater setting not selected.
Heater has been locked out.
Room temperature is higher than
appliance setting (if set to room
temperature).
Appliance has overheated
and safety thermal switch has
tripped.
Hard wire connections are not
correct (if applicable).
Heater issue.
Room is too warm.
Flame brightness not selected.
Flame LEDs issue.
Main PCB board issue.
Motor is stalled/malfunctioning.
solution
Check plug, and plug in the appliance if necessary.
See "hard-wiring installation" section.
Unlug power or turn off the circuit breaker, allow appliance
to cool for 15 minutes, then plug in the appliance or turn the
breaker on.
Inspect the circuit board and replace, if necessary.
Reset house circuit breaker.
Replace the fuse.
Unplug power or turn off the circuit breaker, allow appliance to
cool for 15 minutes to reset the thermal switch, then plug in the
appliance or turn the breaker on.
Re-program appliance to original settings (not applicable with all
appliances).
Replace batteries in remote control.
Ensure remote receiver is not blocked. Replace control panel.
See "operation" section.
See "operation" section.
Reset temperature setting.
Unplug power or turn off the circuit breaker. Allow for appliance
to cool for 15 minutes.
See "hard-wiring installation" section.
Inspect the blower and heater and replace, if necessary.
The heater has a built-in thermostat so it will shut off
automatically once the pre-set temperature is reached. It will
also turn on automatically if the room temperature drops below
the pre-set temperature.
See "operation" section.
Inspect the LED and replace, if necessary.
Inspect the main PCB board and replace, if necessary.
Cycle on/off. If problem persists, consult dealer.
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