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Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience
Washer not performing as expected (cont.)
Incorrect dispenser
Clogged dispensers or laundry
operation
products dispensing too soon.
Liquid chlorine bleach not used in
dispenser.
Powdered detergent
Using too much HE detergent.
not dissolving completely
in load
Water temperature is very cold.
Single-dose laundry
Adding laundry packet incorrectly.
packet not dissolving
Error Code Appears in Display
F#E# code (F-type error
System error code.
code) appears in display
F8E1 or LF (too long to
Washer taking too long to fill. Drain
fill) appears in display
extends more than 4.5" (114 mm) into
standpipe.
F9E1, drn, dr (drain
Washer taking too long to drain
pump system problem –
water. Drain extends more than
long drain) appears in
4.5" (114 mm) into standpipe.
display
F8E6 (Lid opened)
Washer lid left open.
appears in display
F1E1 ACU (Appliance
Internal ACU failure.
control fault)
F2E3 UI/ACU mismatch
Wrong ACU or UI has been installed.
F3E1 Water level sensing
Pressure sensor on ACU failure.
failure
F5E2 Lid lock will not
An item in the load may be keeping
lock or lid lock failure
the lid from locking.
F5E3 Lid cannot unlock
Objects on washer lid keep it from
unlocking.
F6E2 or F6E3
ACU or UI synchronization error.
Communication Error:
UI cannot communicate
"Ofb" (Off Balance)
Load not balanced or evenly
distributed around the basket.
All manuals and user guides at all-guidesbox.com
Possible Causes
Solution
Do not overfill dispenser. Overfilling causes immediate dispensing.
Load dispensers before starting a cycle.
It is normal for small amounts of water to be remain in dispenser
at the end of the cycle.
Fabric softener thickens as it gets older. If there becomes an
increase of fabric softener in the dispenser after a cycle, then
check the age of the fabric softener and replace if needed.
Homes with low water pressure may result in residual powder
in the dispenser. To avoid, select a warmer wash temperature
if possible, depending on your load.
Use only liquid chlorine bleach in the bleach dispenser.
Follow the manufacturer's instructions to determine the amount
of detergent to use.
Select a warmer wash temperature.
Try adding the detergent to the basket prior to adding laundry,
rather than using the detergent dispenser.
Be sure laundry packet is added to washer basket before adding
clothes. Follow the manufacturer's instructions to avoid damage
to your items.
Touch the POWER button to clear the code and exit cycle.
Then touch the POWER button, select cycle, and touch and hold
the START/PAUSE button to start washer. If code appears again,
call for service.
Check plumbing for correct drain hose installation. Use drain
hose form and attach securely to drainpipe or tub. Do not tape
over drain opening. See Installation Instructions.
Make sure water supply line is turned on.
Check plumbing for correct drain hose installation. Use drain
hose form and attach securely to drainpipe or tub. Do not tape
over drain opening.
Lower drain hose if the end is higher than 96" (2.4 m) above
the floor. Remove any clogs from drain hose. See Installation
Instructions.
Close the lid and touch the POWER button to clear the display.
If the lid is left open for more than 10 minutes, the cycle will reset
and water in the washer will drain.
Call for service.
Call for service.
Call for service.
Check for items directly under the lid.
Remove objects, such as baskets of laundry, from top of washer.
Remove power from the washer. Let washer sit for 5 minutes for
the washer to completely power down. Apply power to washer
and check for error codes. If the error code persists call for
service.
Cycle is paused as indicated by the flashing Start/Pause
indicator. Open the lid, redistribute the load, and close the lid.
Touch and hold the START/PAUSE button to resume.
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