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Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience
Washer not performing as expected (cont.)
Washer not draining/
Load off balanced.
spinning; loads are
still wet (cont.)
Check plumbing for correct drain
hose installation. Drain hose
extends into standpipe farther
than 4.5" (114 mm).
Not using HE detergent or using too
much HE detergent.
Incorrect or wrong wash
Check for proper water supply.
or rinse temperatures
Energy-saving controlled wash
temperatures.
Load not rinsed
Check for proper water supply.
Not using HE detergent or using too
much HE detergent.
Washer may be tightly packed.
Sand, pet hair, lint, etc.
Heavy sand, pet hair, lint, and
on load after washing
detergent or bleach residues may
require additional rinsing.
Load is tangling
Washer not loaded as recommended. Load items in loose heaps evenly around the washplate.
Wash action and/or spin speed too
fast for load.
Not cleaning or
Wash load not completely
removing stains
covered in water.
Added more water to washer.
Washer not loaded as recommended. Load items in loose heaps evenly around the washplate.
All manuals and user guides at all-guidesbox.com
Possible Causes
Solution
See "Vibration or Off-Balance" in the "Troubleshooting" section
for more information.
Check drain hose for proper installation. Use drain hose
form and securely attach to drainpipe or tub. Do not tape
over drain opening. Lower drain hose if the end is higher than
96" (2.4 m) above the floor. Remove any clogs from drain hose.
Suds from regular detergent or using too much detergent can
slow or stop draining or spinning. Use only HE detergent. Always
measure and follow detergent directions for your load. To remove
extra suds, select RINSE & SPIN. Do not add detergent.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
ENERGY STAR
qualified washers use cooler wash and rinse
®
water temperatures than traditional top-loading washers.
This includes cooler hot and warm washes.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on the washer may be clogged.
Remove any kinks in the inlet hose.
The suds from regular detergent can cause the washer to
operate incorrectly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based
on load size and soil level.
The washer is less efficient at rinsing when load is tightly
packed.
Load items in loose heaps evenly around the washplate.
Use cycle designed for the fabrics being washed.
Add only one or two additional items after the washer has
started.
Add an Extra Rinse to the selected cycle.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of items being washed.
Select a cycle with a slower wash action and slower spin speed.
Note that items will be wetter than when using a higher speed spin.
Washer senses load size and adds correct amount of water.
This is normal and necessary for clothes to move.
Do not add more water to washer. Adding water lifts the items
off the washplate, resulting in less effective cleaning.
Add only one or two additional items after the washer has
started.
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