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Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience
Washer not performing as expected (cont.)
Not cleaning or
Not using HE detergent or using too
removing stains (cont.)
much HE detergent.
Not using correct cycle for
fabric type.
Not using dispensers.
Not washing like colors together.
Odors
Monthly maintenance not done as
recommended.
Not using HE detergent or using too
much HE detergent.
Fabric Damage
Sharp items were in pockets during
wash cycle.
Strings and straps could have
tangled.
Items may have been damaged
before washing.
Fabric damage can occur if the load
is tightly packed.
Garment care instructions may not
have been followed.
Liquid chlorine bleach may have
been added incorrectly.
18
All manuals and user guides at all-guidesbox.com
Possible Causes
Solution
The suds from regular detergent can keep washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based
on load size and soil level.
Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
If using Quick cycle, wash only a few items.
Use Whites/Normal cycle for tough cleaning.
See the "Cycle Guide" to match your load with the best cycle.
Use dispensers to avoid chlorine bleach and fabric softener
staining.
Load dispensers before starting a cycle.
Avoid overfilling.
Do not add products directly onto the load.
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Run the Clean Washer cycle after every 30 washes. See "Washer
Care" in "Washer Maintenance."
Unload washer as soon as cycle is complete.
Use only HE detergent. Be sure to measure correctly.
Always follow the detergent directions.
See "Washer Care" section.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Tie all strings and straps before starting wash load.
Mend rips and broken threads in seams before washing.
Load items in loose heaps evenly around washplate.
Load items should move freely during the wash to avoid damage.
Use the cycle designed for the fabrics being washed.
Add only one or two additional items after the washer has
started.
Always read and follow garment manufacturer's care label
instructions. See the "Cycle Guide" to match your load with
the best cycle.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when
loading and unloading washer.
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