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Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience
Washer not performing as expected (cont.)
Washer won't run or fill;
Check for proper water supply.
washer stops working
Washer won't run or fill;
Check proper electrical supply.
washer stops working
(cont.)
Normal washer operation.
Washer may be tightly packed.
Not using HE detergent or using too
much HE detergent.
Washer not draining/
Small items may have been caught
spinning; loads are
in pump or between basket and tub,
still wet
which can slow draining.
Using cycles with a lower spin speed. Cycles with lower spin speeds remove less water than cycles
Washer may be tightly packed or
unbalanced.
16
All manuals and user guides at all-guidesbox.com
Possible Causes
Solution
Both hoses must be attached and have water flowing to inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
Plug power cord into a grounded 3 prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not
interrupt cycle.
Washer may be stopped to reduce suds.
Remove several items, rearrange load evenly around the
washplate. Close lid, touch and hold the START/PAUSE button.
Add only one or two additional items after washer has started.
Do not add more water to the washer.
Only use HE detergent. Suds from regular detergents can slow
or stop the washer. Always measure detergent and following
detergent directions based on your load requirements.
To remove suds, cancel cycle. Select RINSE & SPIN. Select your cycle.
Touch and hold the START/PAUSE button. Do not add more detergent.
Empty pockets and use garment bags for small items.
with high spin speeds. Use the recommended cycle/speed spin
for your item.
Tightly packed loads may not allow the washer to spin correctly,
leaving the load wetter than normal. Evenly arrange the wet load
for balanced spinning. Select RINSE & SPIN to remove excess
water. See "Using Your Washer" for loading recommendations.
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