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1
Question
Can I clean all
removable parts in the
dishwasher?
The appliance does not
work. What should I do?
What does 'pulse' mean? When you press the Pulse button, the appliance will run at its highest
Can I pour boiling hot
liquids into the blender
jar?
Why does the motor
produce an unpleasant
smell during processing?
The appliance stopped
running because the
blade unit is blocked.
What should I do?
The blender jar leaks.
What should I do?
Why does the fruit juice
or soy milk contain a lot
of pulp or skins?
Answer
Yes, except the motor unit.
Please check if you have plugged in the appliance. Also check if the blender jar
has been assembled properly.
speed as long as you keep pressing the button. Using the Pulse button is
recommended if you want to have more control over the processing job, for
instance when you are chopping.
No, let the liquids or ingredients cool down to 80 cC/175 cF to avoid
damaging the accessories.
It is very common for a new appliance to give off an unpleasant smell or emit
some smoke the first few times it is used. This phenomenon will stop after
you have used the appliance a number of times. The appliance may also give
off an unpleasant smell or emit some smoke if it has been used too long. In
this case you have to switch the appliance off and let it cool down for 60
minutes.
Switch the appliance off and use a spatula to dislodge the ingredients that are
blocking the blade unit. We also recommend processing a smaller quantity.
Switch the appliance off and pour out the ingredients. Then remove the blade
unit interface. Check if the sealing ring has been assembled correctly.
Pour the drink through a sieve. To prevent pulp and skins from ending up in
your drink, leave the measuring cup in the lid, make sure the lid and the filter
are in place and the lid is assembled in the correct position (i.e. with the
strainer directly in front of the pouring lip).
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