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7 Troubleshooting
General Error Conditions
Failure
Cannot be operated
Battery not charging
Does not return to the dock/
station for charging
Abnormal operation
Operates with abnormal
noise.
Cleaning performance is
low / dust leaks
Robot Vacuum / User Manual
Cause and remedy
1. Charging level is low. Place the robot vacuum cleaner to the charg-
ing dock or the dust collection station so that it shall be aligned with
the charging poles. Bring the button on the left of the robot vacuum
cleaner to position "I"; and the vacuum cleaner shall be operated
automatically (When the robot vacuum cleaner is completely dis-
charged, you shall need to charge for a while for automatic oper-
ation).
2. The ambient temperature is very low (under 0 °C) or very high
(above 50 °C). Please use the robot vacuum cleaner at an ambient
temperature from 0 to 40 °C.
3. Please ensure that the on/off button on the side of the robot vacuum
cleaner is brought to position "I".
1. Please remove the robot vacuum cleaner and check if the indicator
light on the charging dock or the dust collection station is illuminated
and ensure that both ends of the power adaptor of the charging dock
are connected.
2. Loose contact. Please clean the spring contacts on the charging
dock and the charging contacts on the robot vacuum cleaner.
3. Please ensure that the on/off button on the side of the robot vacuum
cleaner is brought to position "I".
1. There are too many obstacles around the charging dock or the dust
collection station. Please place the charging dock or the dust collec-
tion station to an area free of obstacles.
2. The robot vacuum cleaner is too far away from the charging dock or
the dust collection station. Bring the robot vacuum cleaner closer to
the charging dock or the dust collection station and try again.
3. Make sure that the charging stand station is plugged and there is
energy.
Turn off and on again.
Foreign materials may have entered to the main brush, side brushes
and the wheels. Please turn off the robot vacuum cleaner and clean it.
1. Dust container is full. Please clean the dust container.
2. Filter is clogged. Please clean or replace the filter.
3. Foreign materials may have entered to the main brush. Please clean
the main brush.
27 / EN
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