Publicité
Les langues disponibles
Les langues disponibles
Troubleshooting
1.
No picture/signal.
• Ensure the camera is connected to a compatible NVR. For full compatibility, visit lorex.com/compatibility.
• The camera may take up to 1 minute to power up after being connected to the NVR. Wait two minutes
before following the steps below.
• Ensure the camera is connected to your NVR or to your local network.
• If you are not using PoE, you must connect the camera to a 12V DC power adapter (not included).
• If the camera is connected to the LAN, you must search your network for cameras using the NVR. See the
NVR's instruction manual.
• Ensure your NVR is properly connected to a monitor.
• There may be an issue with your extension cable run. Connect the camera to the NVR using a different
Ethernet cable.
2.
Picture does not appear to be 4K.
• To ensure that you are viewing camera video in full 4K resolution (4K monitor required), check the video
output resolution of your NVR. For full instructions, see your NVR's documentation at lorex.com.
3.
Picture is too bright.
• Ensure your camera isn't pointed directly at a source of light (e.g., sun or spot light).
• Move your camera to a different location.
• Check the brightness and contrast settings on the NVR.
4.
Picture is too dark.
• Check the brightness and contrast settings on the NVR.
5.
Night vision is not working.
• The night vision activates when light levels drop. The area may have too much light.
6.
Bright spot in video when viewing camera at night.
• Night vision reflects when pointing a camera through a window. Move the camera to a different
location.
7.
Picture is not clear.
• Check the camera lens for dirt, dust, spiderwebs. Clean the lens with a soft, clean cloth.
• Make sure that the cable run is within the limitations specified in the section 'Cable extension options'.
• Remove the vinyl film from the camera lens when your installation is complete.
8.
Picture is in color in in dark conditions.
• This camera's image sensor is extra sensitive to light, meaning that the camera stays in color mode at
low-light conditions. For instructions on how to make your camera switch to night mode, visit
lorex.com, and search for "How do I make my camera switch to night mode?".
9.
The camera siren is not switching on automatically.
• Ensure the active areas and schedule for white light deterrence are set properly. The default schedule
for the warning light is night times (between 5PM and 7AM).
17
18
Publicité
