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INOXPAN S.L.
PANDO GUARANTEE CERTIFICATE
INOXPAN S.L., thank you for choosing our brand and for trusting a Pando product, standard of Quality, Design
& Innovation, a brand honoring his origins and commitments.
TERMS OF THIS WARRANTY:
This product comes with a warranty of 3 year as from the date of purchase covering all product defect
affecting its performance. To validate the same is mandatory to apply the purchasing invoice or buying ticket
before the official Customer Service engineer.
During the above-mentioned period, the Company pledge to repair or replace at no cost any defective part
whose cause is due to vice or manufacturing product flaw to make it work fine again, as well as the necessary
labour cost and expenses involved in said repairing or replacement.
PANDO WARRANTY EXEMPTIONS:
It shall not be covered by the warranty or may be cause of cancelation of such, any of the following case
scenarios, thus being the user the one taking charge of any material cost, labour and customer service travel
expenses:
- Installation or performing reviews, extractor hood or ducting cleaning or maintenance.
- Failures or defects caused by not respecting or following the safety instructions, product use and maintenance
manual recommendations.
- Whenever the product is orientated to commercial or non-residential use, to which it is not made for.
- Product malfunction caused by not following the instructions, recommendations and/or norms shown in the
appliance manuals.
- Issues arising from any unappropriated product or smoke ducting installation
- Issues and faults produced by carriage or moves, and/or product handling by non-authorised personnel to
this company or the brand Pando.
- Bumps, dents, scratches, or broken glasses
- Other alien bodies present in the interior or exterior of the product
- The product or any peripheral associated device, like in-line motors- might not be accessible, either due to
elements impeding easy and safe access. All necessary means to access by the Pando authorised engineer
shall be on account and responsibility of the user.
- Wiring inadequate handling and internal motor connections, remote or roof, and extractor hood.
- Wear and tear aesthetical parts, like lighting screens, filters and lamps.
- Rust, stains, tone changes produced by the use of inadequate non recommended corrosive cleaning products
without the right protection, as those containing chemical corrosive agents, and /or exposure to the sea
breeze (saltpetre).
- Issues or malfunction produced by variations of main supply, or natural and random causes from weather or
geological origin, as storms, lightning, earthquakes, floods, etc
- Products whose origin is resale, used appliance, or displays with more than two years since their date of
manufacturing.
INOXPAN, S.L., remains expressly excluded from any liability over any eventual damage any direct or indirect
to persons or materials produced by inadequate product handling and use.
Official Pando Customer Service Contact Details
SPAIN, PORTUGAL Y ANDORRA:
https://www.pando.es/asistencia-tecnica/
www.pando.es/en/
OTHER COUNTRIES / AUTRES PAYS
EN
https://www.pando.es/en/after-sales-services/
FR
https://www.pando.es/fr/service-apres-vente/
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EN
INOXPAN S.L.
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