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WARRANTY AND SERVICE INFORMATION
In the event that you discover a defect covered under this warranty, you must notify Ascend within 30
days of discovering the defect.
To make a warranty claim, please follow these steps:
Contact our customer service department at hello@movewithascend.com to initiate the claim
process. Provide your contact information, proof of purchase, and a detailed description of the defect
or problem.
If requested, provide clear photographs or videos illustrating the issue, showcasing the defect or
malfunctioning part.
Ascend may require additional information or documentation to assess the claim accurately. Please
cooperate and provide any requested information promptly.
If necessary, Ascend may arrange for an authorized representative to inspect the equipment or
request the return of the defective part or product for further evaluation.
Upon review and confirmation of a valid warranty claim, Ascend will, at its option:
Provide detailed instructions for self-repair, including any necessary replacement parts and guidance.
Dispatch a technician or authorized service provider to repair the equipment on-site, if feasible.
Arrange for the shipment of replacement parts to the customer for self-repair, if applicable.
Arrange for the return of the defective part or product and provide a replacement or repaired item, at
our discretion.
If the defect is confirmed to be covered under this warranty, Ascend will bear the reasonable shipping
costs associated with warranty repairs or replacements. However, any costs incurred for shipping the
equipment or parts to Ascend shall be the responsibility of the customer.
It is important to note that warranty claims must be made directly to Ascend. Unauthorized repairs or
modifications made by third parties may void the warranty.
Limitations of Liability:
In no event shall Ascend or its officers, directors, employees, agents, suppliers, distributors, or
authorized service providers be liable for any indirect, incidental, consequential, special, punitive, or
exemplary damages, including but not limited to:
Loss of profits, revenue, or business opportunities.
Loss of data or information.
Loss of use of the equipment or any associated equipment.
Personal injury or property damage.
Emotional distress or mental anguish.
Interruption of business operations.
Costs of substitute equipment or services.
Any other economic, non-economic, or intangible losses arising out of the use or inability to use the
gym equipment.
Ascend's liability under this warranty is expressly limited to the lesser of the purchase price of the gym
equipment or the actual documented damages incurred by the customer, up to the maximum extent
permitted by law.
Ascend shall not be liable for any damages, losses, or injuries incurred as a result of the following:
Any misuse, abuse, negligent use, or improper handling of the equipment.
Failure to follow the instructions, warnings, or guidelines provided by Ascend regarding installation,
assembly, maintenance, or use of the equipment.
Acts of nature, accidents, fire, water damage, electrical surges, power fluctuations, or any other
external causes beyond our control.
Any unauthorized modifications, alterations, or repairs made to the equipment.
Any failure to properly maintain or service the equipment.
Any use of the equipment in a commercial or institutional setting without explicit authorization or
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ASCEND X3 PREMIUM FOLDABLE TREADMILL
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