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What to do if...
Problem
It is too cold inside the
freezer.
The appliance does not
work at all. Neither cool-
ing nor lighting works.
Customer Service
If your appliance is still not working properly after making the above checks, contact the
nearest service centre.
To obtain fast service, it is essential that when you apply for it you specify the model and
serial number of your appliance which can be found either on the guarantee certificate or
on the rating plate located on the external right side of the appliance.
Possible cause
Large quantities of food to be
frozen were put in at the same
time.
Food placed in the appliance
was too warm.
Products to be frozen are placed
too closely to each other.
The lid has been opened often.
The lid has been opened for a
long time.
The temperature is not set cor-
rectly.
Plug is not connected to the
mains socket properly.
Power does not reach the appli-
ance.
The appliance is not switched
on.
There is no voltage in the mains
socket (try to connect another
appliance into it).
Solution
Wait some hours and then check
the temperature again. Next time
insert smaller quantities of food
to be frozen at any one time.
Allow food to cool to room tem-
perature before storing.
Place the products in a way so
that cold air could circulate
among them.
Try to not open the lid often.
Do not leave the lid open longer
than necessary.
Set a warmer temperature.
Connect the mains plug properly.
Try connecting another electrical
device to the power outlet.
Switch on the appliance.
Call an electrician.
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