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Problem
Possible cause
The outside of the
The heat inside radiates to the
appliance becomes
outside walls.
hot during use.
My home-made fries
You did not use the right potato
do not turn out as I
type.
expected.
The amount of ingredients in
the basket is too big.
Certain types of ingredients
need to be shaken halfway
through the cooking time.
The Airfryer does not
The appliance is not plugged
switch on.
in.
Several appliances are
connected to one outlet.
Guarantee and support
If you need information or support, please visit www.philips.com/support
or read the separate worldwide guarantee leaflet.
Troubleshooting
This chapter summarizes the most common problems you could encounter
with the appliance. If you are unable to solve the problem with the
information below, visit www.philips.com/support for a list of frequently
asked questions or contact the Consumer Care Center in your country.
Solution
This is normal. All handles and knobs that
you need to touch during use stay cool
enough to touch.
The pan, basket, fat reducer, and the inside of
the appliance always become hot when the
appliance is switched on to ensure the food
is properly cooked. These parts are always
too hot to touch.
If you leave the appliance switched on for a
longer time, some areas get too hot to touch.
These areas are marked on the appliance
with the following icon:
As long as you are aware of the hot areas
and avoid touching them, the appliance is
completely safe to use.
To get the best results, use fresh (slightly)
floury potatoes. If you need to store the
potatoes, do not store them in a cold
environment like in a fridge. Choose potatoes
whose package states that they are suitable
for frying.
Follow the instructions in this user manual to
prepare home-made fries (see 'Food table' or
download the free Airfryer App).
Follow the instructions in this user manual to
prepare home-made fries (see 'Food table' or
download the free Airfryer App).
When you switch on the appliance, you hear
the sound of the working fan. If you do not
hear this sound, check if the plug is inserted
in the wall outlet properly.
The Airfryer has a high wattage. Try a different
outlet and check the fuses.
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