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In the Event the Power Base fails to operate, investigate the symptoms and possible solutions
provided in the chart below:
Symptom
Remote Control appears to be operable but will
not activate the bed.
No features of the Power Base
will activate.
Remote control LED will not illuminate.
Head or foot section will elevate but will not
return to the horizontal (flat) position.
Battery Mode Operation
All manuals and user guides at all-guides.com
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CUSTOMER SERVICE: 800-973-8374
CUSTOMERSERVICE@REVERIE.COM
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Solution
Verify the power cord is plugged into a
working, grounded electrical outlet. A
grounded, electrical surge protection
device is recommended. Test the outlet by
plugging in another working appliance.
Make sure remote is paired to the bed.
Your electrical circuit breaker may be
tripped.
The surge protection device of electrical
outlet is defective, test the outlet by
plugging in another device.
Charge the remote with the provided micro
usb wall adapter charger.
The power base mechanism may be
obstructed. Elevate the power base and
check for an obstruction. Remove the
obstruction.
The head section may be too close to the
wall. The headboard may be too close
to the edge of the mattress. Verify a 1.5"
(38.1mm) to 2" (50.8mm) distance is
between the headboard brackets and the
mattress. Adjust if required.
Head/Foot/Pillow actuators will move slow
and only one actuator will move at a time.
Massage feature will not be enabled while
running on battery power.
While on battery power, the remote should
show "Battery Power Warning" on the
screen.
Press LED button on control box for 3
seconds to completely shut off the power
[will save battery life].
In case of power failure or manual
unplugging from power supply, the bed will
continue to run on battery power.
Troubleshooting
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