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Possible causes of malfunctions and how to
rectify them
A poor draft in a newly-installed fireplace
• Check that the dimensions of the chimney correspond to what is stated
in the installation instructions.
• Check that there are no obstructions in the chimney and that no nearby
buildings or trees affect the wind around the chimney.
It is difficult to light the fire and the fire dies after a
short time
• Check that the wood is sufficiently dry.
• Too much negative pressure in the house, for example, when using a
kitchen extractor fan or other mechanical ventilation. Open a window
near the fireplace when lighting the fire. Also try lighting some
newspaper and holding it up inside the firebox to get the draft going.
• The supply air duct from outdoors may be partially or totally blocked.
Disconnect the hose and try lighting a fire with combustion air from the
room.
• The smoke outlet of the stove may be blocked with soot, which can occur
after sweeping. Lift the smoke baffle out and check for soot.
• Finally, read through the instructions for use again. The amount of
firewood may have been insufficient to produce enough embers for the
next load of logs to catch fire.
Noises from the stove
A buzzing may be heard when the stove door is opened more than 24 hours
after the last fire, or when the stove is first powered up. The stove may be
performing a self-test and the damper motors are being tested in a special
operating mode. No noises should be heard from the stove during normal
regulation when the stove is in use.
Information in the app
The app automatically sends out information and tips.
FAQ about the app can be found under "Help".
We hope these tips and advice will help ensure many hours of enjoyable, cost-effective and problem-free use of your Contura stove.
Excessive amounts of soot on the glass
There is always some soot on the glass and this will increase each time the
stove is used. Soot on the glass is mainly caused by:
• Damp wood, which results in poor combustion performance and a lot of
smoke.
• The temperature in the firebox is too low, causing incomplete
combustion and poor draft in the chimney.
• The fire has not been started according to instructions.
Occasional smell of smoke around the fireplace
This can occur when wind blows down the chimney and most often occurs
when the wind is from a particular direction. Another reason could be that
the door was opened when the fire was burning briskly.
Painted parts have become discoloured
Painted parts become discoloured when the temperature in the firebox
is too high. The temperature may be too high because more than the
maximum amount of wood has been added or inappropriate fuel has been
used (e.g. building waste, large quantities of finely chopped pieces). The
warranty does not cover damage of this type. If a problem occurs that you
cannot rectify yourself, contact the dealer or a chimney sweep.
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Instruction manual
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