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Instruction manual
10
Congratulations on purchasing a Contura product!
Warranty Certificate for products manufactured by NIBE AB under the Contura brand
1.
SCOPE
These conditions apply to solid-fuel stoves manufactured by NIBE
AB under the Contura brand and to accessories for these stoves
(hereafter called "the Product").
2.
QUALITY AND INSTALLATION
The Product conforms to NIBE AB's quality standard, certified in
accordance with ISO 9001. The installation and functional testing of a
product of this type requires technical knowledge and a familiarity
with the Product and its function and application. For this reason the
Product should be installed and its function tested on site under
operational conditions by a qualified professional.
3
CLAIMS
If a defect arising from a fault in the materials or manufacturing
3.1
process becomes apparent, a claim should be submitted to the
company that sold the Product. In such instances the purchaser
must be able to authenticate that the Product in question was
purchased from the seller and to verify the date on which the
purchase was made: the best way to do this is by means of the original
purchase receipt. The purchaser must also state the type designation
and manufacturing number. This information is displayed on the
Product
3.2
If the purchaser wishes to make a claim because of a fault or defect,
the seller shall be notified within a reasonable period of time, normally
within fourteen (14) days from the date on which the fault or defect
first became apparent.
4.
WARRANTY CONDITIONS
4.1
In accordance with these conditions a five-year (5-year) warranty
is given, starting from the date of delivery, against defects in
materials and manufacturing, with the exception of defects relating
to the components described in paragraph 4.4 below and of defects
described in paragraph 4.3 below. The term 'date of delivery' is taken
to mean that day on which the goods are delivered to the purchaser or
to the freight forwarder for onward transport to the purchaser..
4.2
In the event of a fault occurring, which is covered by this warranty,
upon delivery to the customer or during the warranty period, NIBE AB
will send the replacement component necessary to rectify the fault,
free of charge. NIBE AB assumes no other obligation to rectify the
fault, for example, for installation of the replacement component.
4.3
A warranty of only twelve (12) months is given for components in
the fire-box (for example, Hearth cladding, cast iron components,
baffles, glass and sealing strips), for cladding and surface finishes (for
example, tiles, concrete, glass and lacquered metal), and for electrical
components.
4.4
The warranty does not extend to defects arising as a result of the fact
that
• the installation and operating instructions have not been observed;
• the assembly work has not been carried out correctly;
• the Product has been subjected to over-heating caused, for
example, by using the wrong type of fuel or excessive amounts of
fuel;
• the Product has been connected to a chimney producing a poor
draught; for example, a short chimney or a chimney which is not
properly sealed;
• the Product has been stored in a damp, unheated environment;
• the Product has been maltreated and has not been maintained in
accordance with the instructions provided;
• the defect is the result of normal wear and tear on components
that occasionally need replacement; or
• due to similar circumstances which are not the result of defects in
materials or manufacturing.
5.
LIMITED LIABILITY
5.1
In the event of a defect in the Product the purchaser has no right to
any claims other than those described in paragraphs 4.2 above. This
means that the purchaser has no right to compensation for direct or
indirect damages.
5.2
If the services of the seller are used without due and just cause, the
purchaser shall bear the costs incurred.
The repair of a defect or the replacement of a component neither
5.3
extends the validity of the warranty period for the Product, nor
indicates the commencement of a new warranty period. Nor are
replacement parts covered by any separate warranty period.
6.
TRANSPORT DAMAGE
Claims concerning damage which has arisen in connection with the
transportation of a Product (transport damage) shall be submitted to
the freight forwarder when the Product is delivered to the purchaser
or no later than seven (7) days after delivery of the Product.
7.
STATUTORY RIGHTS OF THE PURCHASER
When the purchaser is also the end-user or consumer, the purchaser
enjoys all the rights accorded by current statutory consumer law in
addition to what is stated in this Guarantee Certificate.
8.
NIBE AB
Guarantees availability of all consumable parts for a minimum of 10
years.
9.
DISPUTES
The parties concerned shall, in the first instance, endeavour to solve
by mutual agreement all disputes relating to the interpretation of
these regulations. If no agreement can be reached, the dispute shall
be settled in a court of law.
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