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First try the solutions suggested here to possibly avoid the cost of a service call . . .
Check codes
■ "Ub" - Unbalanced load prevents washer from spinning .
Redistribute the load, and then press the Start/Pause
button.
■ "dC/dC1" - The washer did not properly lock the door .
Make sure the door is firmly closed. Restart the washer. If the
code reappears, call for service.
■ "5C" - The washer does not drain . The washer may
detect a small clog while draining .
1. Restart the washer.
2. Select the Spin Only cycle.
3. Press the Start/Pause button to drain the water.
If the washer still does not drain, call for service.
■ "4C/4C2" - Water is not being supplied to the washer .
Check for the water taps and hoses connection(hose bent
and inlet screens).
If using a flood safety device, remove the device and directly
connect the water hoses to the washer.
The hot water supply hose must be connected because the
Auto Temperature Control (A.T.C.) function supplies hot water
if the temperature of cold water is lower than 59 °F(15 °C).
■ "tC1" - Temperature sensor problem .
Restart the washer. If the code reappears, call for service.
■ "3C" - Motor problem .
Restart the washer. If the code reappears, call for service.
■ "9C1/9C2" - High/low voltage detected .
Restart the washer. If the code reappears, call for service.
■ "HC" - Water temperature control problem . (Heater
control)
Call for service.
■ "LC" - Water level problem
Call for service.
■ "OC/1C" - Water level sensor problem
Call for service.
■ "bC2" - Jammed button .
Call for service.
■ "AC" - Communication error (SUB (sensor) PBA MAIN
PBA)
Call for service.
■ "AC4" - Communication error (WIFI PBA MAIN PBA)
Call for service.
■ "AC3" - Communication error (DR Module MAIN PBA)
Call for service.
■ "AC5" - Communication error (LCD PBA MAIN PBA)
Kenmore_Grace_User_03289C_EN_160425(add 699).indd 31
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TROUBLESHOOTING
Washer and Components
Call for service.
■ "AC6" - Communication error (Inverter PBA MAIN PBA)
Call for service.
■ "8C" - MEMS sensor problem .
Call for service.
■ "SF1/SF2/SF3" - System error .
Call for service.
■ "Sud" - The washer has detected too many suds .
The washer will stop operating until the amount of suds has
reduced. The washer will then resume normal operation.
Noisy, vibrating, off-balance
■ Is the washer level?
The washer must be level. The four feet should be properly
installed, and the nuts should be tightened against the
washer cabinet.
All four feet of the washer must be in firm contact with the
floor. If the washer is on a pedestal, the washer must be
secured to the pedestal and all four pedestal feet must be in
firm contact with the floor.
■ Washer making a different noise?
As with any new product, you will hear sounds that you are
not accustomed to. You may hear various sounds when the
door is locked or unlocked, and during the washing, rinsing,
or spinning process. Between changes in wash actions,
there will be momentary pauses. You will hear water spraying
and splashing during the wash and rinse cycles. These new
sounds and pauses are part of normal washer operation.
■ Is washer installed on a sturdy and solid floor?
Refer to the "Installation Instructions" for flooring requirements.
Noise and vibration may be reduced by placing a piece of ¾"
(19.1 mm) plywood underneath your washer.
The plywood may extend underneath both washer and dryer
to keep them at equal heights.
■ Is the washer gurgling or humming?
As water is drained from the washer, you may hear air being
pulled through the pump. This happens during the end of
draining. It is normal.
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