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Troubleshooting
Vacuum Issues
The machine is on, but the vacuum motor works intermittently.
Please contact the manufacturer or an authorized service agent. A loose wiring connection
can cause intermittence. An authorized professional must repair the machine.
Solution System Issues
The machine lost water pressure.
Check the level of solution in the lower tank and refill if necessary.
The machine is on and the spray button or hand tool lever is depressed,
but no spray comes out.
Try the following:
• Make sure the ON switch is set to the appropriate setting, either Tool or Carpet, not "0" for off.
• Check the small solution line hose at the back of the machine. Connect the line securely at the quick
coupler if necessary.
• Brush the spray tips with a soft-bristle brush, such as an old toothbrush, to remove any build-up that may
be clogging the tips. Do not brush spray tips with any kind of wire or metal brush. Do not try to unclog the tip
by poking it with a pin or any other object.
• Hand Tool only: Remove the spray tip with a nut driver. Rinse the tip, blow air through it to remove any build-up that may be
clogging the tip. Reattach the tip with the nut driver. Make sure to position the tip opening so that it sprays side to side.
• Check the lower tank sump filter inside the lower tank and clean if necessary. Refer to the Maintaining Your Rug Doctor
Machine section in this document for more information.
The spray from the spray tip(s) is weak or uneven.
Try the following:
• Brush the spray tips with a soft-bristle brush, such as an old toothbrush, to remove any build-up that may be clogging
the tip. Do not brush spray tips with any kind of wire or metal brush. Do not try to unclog the tip by poking it with a pin
or any other object.
• Hand Tool only: Remove the spray tip with a nut driver. Rinse the tip and blow air through it to remove any build-up that
may be clogging the tip. Reattach the tip with the nut driver. Make sure to position the tip opening so that it sprays side
to side.
• Check the lower tank sump filter inside the lower tank and clean if necessary. Refer to the Maintaining Your Rug Doctor
Machine section in this document for more information.
Excessive Foaming
Foam in the recovery tank is caused most often by Upholstery Cleaner solution or by cleaning
carpets where spray foams have been used previously. Add 1 to 2 oz. of Anti-Foam to the recovery
tank. If you are cleaning upholstery, in addition to adding Anti-Foam to the recovery tank, add
small amounts of Anti-Foam at the hand tool vacuum slot periodically while cleaning.
Carpet Discoloration / Stained areas appear on the carpet after cleaning
Try the following:
• Hand Tool only: Remove the spray tip with a nut driver. Rinse the tip and blow air through it to remove any build-up that
may be clogging the tip. Reattach the tip with the nut driver. Make sure to position the tip opening so that it sprays
side to side.
• After the carpet is completely dry, clean the area with your Rug Doctor machine making sure to avoid overwetting the
carpet. Stains may continue to appear if the carpet is overwetted.
Streaks appear on the carpet during cleaning
Try the following:
• Brush the spray tips with a soft-bristle brush, such as an old toothbrush, to remove any build-up that may be clogging
the tip. Do not brush spray tips with any kind of wire or metal brush. Do not try to unclog the tip by poking it with a pin
or any other object. Check the brush bristles for damage or wear. Replace the brush if necessary.
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