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10. TROUBLESHOOTING GUIDE
10.1 Troubleshooting Guide
If you notice malfunctions in your appliance, use this
guide before calling for service: this guide can help
you personally resolve the problem or could provide
important information to be conveyed to the service
technician to ensure rapid and effective repair.
Display message and audible alarms.
A malfunction is usually indicated by the display.
Problems that cannot be solved by the user are
reported through a fault code. Keep in mind,
however, that in messages or alarms they may
appear for particular conditions of use or during
start-up. In these cases, deactivate the audible
alarm by pressing the Alarm button
the
appliance running and limit the opening of the
doors to the maximum for about 10-12 hours.
The refrigerator does not work.
Is the appliance connected to the electrical power
supply?
Is electrical power available at the electricity socket?
Is the Unit button
activated?
Is the unit in 'Demo' Mode?
The refrigerator is warmer than
usual.
Does the display show a malfunction code?
Is the temperature adjusted correctly?
Were the doors or drawers open for a long period of
time?
Were large quantities of food recently inserted?
Is the unit in 'Demo' Mode?
The appliance remains in function for a long time
period.
Bear in mind that during very hot weather and with
very high temperatures in the room it is normal that
the compressor remains on for prolonged periods of
time.
Were the doors or drawers open for a long period of
time?
Were large quantities of food recently inserted?
Check that the doors are closed and that the food or
containers do not obstruct the perfect closure of the
door.
Is one or more compartments in Shopping Mode?
If you hear unusual noises.
It is normal to hear noises from the ventilators or
compressors during operation or during the defrost
phase.
Noise could be more marked depending on the
position of the appliance and the surrounding
environment.
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Condensation inside and outside of the refrigerator.
If the climate is very humid, the formation of
condensation is normal. Opening the door or draw-
ers for prolonged periods of time can contribute to
the formation of condensation.
In any case, make sure that the doors are always
completely closed.
Ice or frost build up inside the refrigerator.
Did you leave the doors open for a long period of
time?
Do the doors close completely?
If the doors do not close completely, contact your
installer.
Unpleasant odors inside the refrigerator.
Clean the appliance completely according to the
and leave
instructions.
Hermetically cover all the food. Do not conserve food
for prolonged periods of time.
The doors are difficult to open.
The appliance is designed to ensure a fully hermetic
closure. When the door is closed, a vacuum condition
can occur: in this case it is necessary to wait a few
seconds until the pressure balances before opening
the door.
Appliance is cooling but lights and display are not
working.
Check to see if the appliance was accidently placed
into Sabbath Mode.
If the unit you purchased was used as a
showroom model it may be in a special en-
ergy-saving mode called Demo Mode where
the appliance appears to be operating (lights
work and false temperatures are displayed)
but no cooling actually takes place. If you
suspect your appliance is in Demo Mode
please contact your dealer or distributor for
assistance with disabling this feature.
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