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C
Cleaning and maintenance
Troubleshooting
Use this troubleshooting guide to resolve any common problems that you may encounter with
the unit. If the problem persists, do not use the unit and contact an authorised repair centre
to have it inspected and if necessary, repaired.
Problem
The unit does not
work.
The unit only
works for a
short period of
time after being
charged.
The motorised
brush is not
rotating.
The suction power
is weak, there is
no suction or the
motor vibrates.
Possible Cause
• The unit is not
charged.
• The dust cup is full.
• The dust cup or filters
are not attached
properly.
• The extension tube/
vacuum tool is
blocked.
• The unit is switched
off.
• The unit was not fully
charged.
• The built-in
rechargeable battery is
faulty or has reached
the end of its service
life.
• The brush roller or a
wheel axle is being
blocked by debris (hair,
fur, fibres, etc.).
• The extension tube,
vacuum tool, dust cup
or filters are partially
blocked or full of dust.
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Solution
• Fully charge the battery.
• Empty the dust cup.
• Re-attach the dust cup and filters.
• Turn off the unit and remove the
blockage.
• Press the On/Off button to turn on the
vacuum cleaner.
• Fully charge the unit as indicated in
the charging section.
• The built-in rechargeable battery
must be replaced by an authorised
technician. Do not attempt to replace
it yourself.
• Clean the brush roller or wheel
as indicated in the Cleaning and
maintenance section. Check that
the elements turn smoothly once
reassembled.
• Remove the blockage.
• Clean the filters.
• If necessary, replace the filter with
a new one.
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