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Symptom
Cabinet temp is inaccurate
Grease leaking from smoker
No smoke
(Smoke light is on)
Error code: ERR0
Auger not feeding
Flame going out and not reigniting to
maintain the cabinet set temperature
36
TROUBLESHOOTING GUIDE
Cause
Cabinet probe has residue build up
on it
Faulty controller
Door not closed properly
Appliance not level
Grease tray not in proper location
Grease tray is full
Drain tube is clogged
During the smoke cycle, the smoker
will cycle smoke on and off as the pel-
lets ignite and then burn out. This is
normal operation for a pellet smoker.
Smoke setting has not been set on
controller
Element is not working properly
Auger is not working properly
Intake fan is not working properly
Faulty controller
Cabinet temperature probe discon-
nected or not fully connected
Faulty cabinet temperature probe
Auger is not working properly
Bad connection between controller
and Auger motor
Auger jammed
Ash build up in the crucible
Auger not feeding
Element not reigniting pellets
Solution
Clean cabinet probe.
Reference "Meat Probe Temperature Verification" instructions. Meat
probe has a +/- 5°F (2.78°C) tolerance. Clean meat probe before
performing verfication.
Reference "Cabinet Temperature Verification" instructions. Cabinet
temp has a +/- 15°F (8.33°C) tolerance of average cabinet temp.
Call Masterbuilt for replacement. Reference "Controller Access /
Replacement" instructions.
Close door and adjust latch so door seals completely around
appliance.
Move appliance to level surface.
Fully seat grease tray in holder.
Empty grease tray and reinstall under smoker.
Clean drain tube.
If no smoke is evident at anytime during the smoke cycle see below
solutions.
Set smoke setting per the operation instructions.
Reference "Element Check" instructions.
Reference "Auger Check" instructions.
Reference "Intake Fan Check" instructions.
Call Masterbuilt for replacement. Reference "Controller Access /
Replacement" instructions.
Reconnect cabinet temperature probe and ensure connection is fully
seated. Reference "Controller Access / Replacement" instructions.
Call Masterbuilt for replacement. Reference "Cabinet Probe Access
/ Replacement" instructions.
Reference "Auger Check" instructions.
Unplug connection and reconnect. Reference "Cabinet Probe
Access / Replacement" instructions.
Reference "Cleaning Auger Tube" instructions
Reference "Crucible Cleanout" instructions.
Reference "Auger not feeding" in the trouble shooting guide and
follow trouble shooting solutions.
Reference "Elemet not on" in the trouble shooting guide and follow
trouble shooting solutions.
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