Miele Scout RX1-5113 Mode D'emploi page 31

LIMITED WARRANTY - Australia / New Zealand
B. Provide and make available the warranty card or a copy of the purchase
receipt to show that the warranty applies to the product at the date of the
claim.
For New Zealand Residents
A. Notify Miele who will arrange at no cost to you a warranty repair or service,
call (06) 350 1350 or e-mail: service.nz@miele.com.au
B. Provide and make available the warranty card or a copy of the purchase
receipt to show that the warranty applies to the product at the date of the
claim.
Please note that Miele may engage other persons or parties to assist it in fulfilling
its obligations under this contract. We always try to complete repairs in the shor-
test amount of time possible.
SERVICE & SPARE PARTS
3.1 While Miele will use reasonable commercial endeavours to have all necessary
spare parts available for the purpose of repair or service, Miele is not liable for
delays due to sourcing of unusual parts which are required, or due to
circumstances beyond the control of Miele.
3.2 Miele has a policy of assuring the availability of spare parts and service for
all Miele products for a period of not less than five (5) years following the
cessation of production of the applicable product. After this period,
availability of spare parts and service will depend upon the particular Miele
product. Please contact Miele for more details in relation to availability of
spare parts and service.
COMPLAINTS / CUSTOMER CARE
4.1 We take our customer service seriously and want to hear about any problems
that you may have had or the level of service you have been provided.
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