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Trouble Shooting
Problem
APP
Handle does not
operate (properly)
with Oral-B
App.
™
Reset to factory
settings.
TOOTHBRUSH
Handle is not
operating (during
first use).
Short stuttering
sounds/flashing
light after 2
minutes or handle
does not operate
any timer.
Handle does not
charge.
ACCESSORIES
Charging
performance of
USB-connected
devices via
charging travel
case are not as
expected.
In some limited situations, your toothbrush may turn off due to nearby
electromagnetic fields in the range of 621 to 714 MHz. This is not damaging to
your toothbrush; you may turn it back on to continue brushing.
FOR USA ONLY
Limited 2-Year Warranty
Oral-B warrants this appliance to be free of defects in material and
workmanship for a period of two years from the date of original
purchase at retail. If the appliance exhibits such a defect, Oral-B
will, at its option, repair or replace it without cost for parts and
labor. The product must be carried in or shipped, prepaid and
insured (recommended), to an authorized Oral-B Service Center.
Proof of date of original purchase is required.
The cost to ship the product to an authorized Service Center is the
responsibility of the consumer, the cost to return the product to
the consumer is the responsibility of Oral-B. This warranty does
not cover finishes or normal wear, nor does it cover damage
resulting from accident, misuse, dirt, water, tampering,
unreasonable use, service performed or attempted by
unauthorized service agencies, failure to provide reasonable and
necessary maintenance, including recharging, or units that have
been modified or used for commercial purposes.
This appliance is equipped with a Bluetooth Smart approved radio
module. Failure to establish a Bluetooth Smart connection to
specific smart phones is not covered under the device guarantee,
unless the Bluetooth radio module of this appliance is damaged.
The Bluetooth devices are warranted by their own manufacturers
and not by Oral-B. Oral-B does not influence or make any
recommendations to device manufacturers, and therefore Oral-B
does not assume any responsibility for the number of compatible
devices with our Bluetooth systems.
Oral-B reserves the right, without any prior notice, to make any
technical modifications or changes to system implementation of
device features, interface, and menu structure changes that are
deemed necessary to ensure that Oral-B systems function reliably.
ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY
PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO TWO
YEARS FROM DATE OF ORIGINAL PURCHASE. IN NO EVENT
WILL ORAL-B BE RESPONSIBLE FOR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF THIS PRODUCT.
Some states do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation may not apply
8
Possible reason
1. Oral-B
App
™
is closed.
2. Bluetooth is
not activated
on smartphone.
3. Bluetooth is
deactivated
on handle;
Bluetooth
indicator (7)
is off.
4. Bluetooth
connection to
smartphone
has been lost.
5. Your
smartphone
does not
support
Bluetooth 4.0
(or higher)/
Bluetooth
Smart.
6. Handle on
plugged-in
charger.
7. Outdated
Oral-B
App.
™
Original App
functionality
wanted.
Battery has a very
low charge level;
no lights
illuminate.
Timer has been
modified/
deactivated via
App.
1. Battery is at a
very low
charger level.
2. Ambient
temperature for
charging is out
of valid range
(≤ 32°F and ≥
140°F) / (≤ 0°C
and ≥ 60°C).
Your USB-
connected device
may require your
manufacturer's
power source to
fullfill its charging
performance.
Remedy
1. Launch Oral-B
2. Activate Bluetooth on
smartphone (described in
its user manual).
3. Activate Bluetooth by
simultaneously pressing on/off
(3) and mode button (4) for
2 seconds until Bluetooth
indicator (7) turns on.
4. Pair handle and smartphone
again via App settings.
Keep your smartphone in
close proximity when using it
with handle.
5. Your smartphone must support
Bluetooth 4.0
(or higher)/Bluetooth Smart in
order to pair handle. Check
App Store
or Google Play
SM
for compatible smartphones.
6. Bluetooth is deactivated while
handle is placed on plugged-in
charger.
7. Download latest Oral-B
Press and hold on/off button (3)
for 10 seconds until all indicator
lights double blink
simultaneously.
Charge at least for 30 min.
Use App to change timer settings
or perform factory reset (see App
Trouble Shootings).
1. Charging lights might not flash
immediately; it can take up to
30 minutes.
2. Recommended ambient
temperature for charging is
41°F / 5°C to 95°F / 35 °C.
Use original manufacturer power
source of USB-connected device
to achieve desired charging
performance.
App.
™
™
App.
™
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