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FAQ
EN
Problem Type
Robot does not turn on
Robot cannot recharge
Robot cannot return to the base
Robot is malfunctioning
Robot is making a strange noise
Robot no longer cleans effi-
ciently or leaves dust behind
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Solution
The battery level is low. Recharge the robot on the base, then try it again.
The ambient temperature is too low (below 0° C) or too high (above 40° C). The operating temperature of the robot is
0° C to 40° C.
The base is not receiving power. Please confirm that both ends of the power cord are plugged in correctly.
Poor contact. Clean charging contacts of the base and robot.
There are too many obstructions around the base. Place the base in a more open area.
Please clean the signaling area of the base.
Moving the robot may cause it to re-position itself or re-map its surroundings. If the robot is too far from the base, it
might not be able to automatically return on its own, in which case you need to manually place the robot onto the base.
Turn off the robot and then reactivate it.
A foreign object may be caught in the main brush, side brush, or one of the main wheels. Stop the robot and remove
any debris.
The dust bin is full. Please clean the dust bin and dust intake.
The filter is blocked. Please clean it.
A foreign object is caught in the main brush. Please clean it.
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