05 MAINTENANCE
If displayed as below when connecting to the Wi-Fi, please refer to the following.
NOTE
1. Check the power of the wireless router.
2. Check that you can connect to the Internet through the Wi-Fi of the wireless router.
3. I f the wireless router operates properly, the product automatically connects to the Wi-Fi to which the product has
been previously connected.
4. If the product does not connect automatically after a certain period of time, use the IoCare app to reconnect.
5. I f the product has never been connected to Wi-Fi, or if the Wi-Fi name/password has been changed, please connect
through the IoCare app.
This is a network or server error that may occur temporarily. After a certain period
of time, the server is connected correctly (automatic reconnection). If the above
phenomenon persists even after a certain period of time, please follow the instructions
below.
NOTE
1. P lease check the Internet is available with the corresponding Wi-Fi and network first. (In case of network failure, it is
difficult to provide the time required to connect to the server.)
2. I f the above message continues to appear on the product while the Wi-Fi LED blinks, please reconnect through the
IoCare app.
3. I f the problem persists after this, please contact customer service (1-800-285-0982). Abnormal termination (upon
temporary power failure or reconnecting immediately after removing the power plug) errors may occur when
reconnected with the server. In this case, please reconnect in 5 minutes after removing the power cord.
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4
If the connection is lost or the connection
is terminated when there is no server
response, the indicators in smart, sleep,
and speed level 1/2/3 blink.
5
If the wireless router's encryption information
is inconsistent, the indicators in smart, sleep,
speed 1, and speed 3 will blink. You need to
check the wireless router's password. Check
the password and retry the Wi-Fi connection.