Contacting Technical Support - X-Rite DTP92 Guide De L'utilisateur

Contacting Technical Support

When contacting one of our technical support sites, please provide the following:
•
Your instrument serial number
•
Your name, company name, e-mail address and telephone number
•
Details of any error messages and the steps you took which prompted them
•
When you contact technical support by phone, have the hardware and software
running and within reach of the telephone
To contact an X-Rite support site:
X-Rite, Incorporated has offices around the world. To identify the X-Rite service center
nearest you, please visit our web site
http://www.x-rite.com/contact/default.asp.
After locating the nearest office, contact us using one of the following methods:
•
Visit the Help Desk area of our web site at
http://www.x-rite.com/support/default.asp. Here you can search for software or
firmware updates, white papers, or frequently asked questions which can quickly
resolve many common user problems
•
Send an e-mail to Technical Support:
problem and listing your contact information. Use "Monitor Optimizer/DTP92"
as the Subject in your email.
•
For sales questions, or to order cables and accessories, visit our web site
(www.xrite.com) or contact your nearest X-Rite dealer or service center.
•
Problems and questions can also be faxed to your local X-Rite office listed on
the back page of this manual.
4
techsupport@x-rite.com detailing your