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FAQ/If a problem occurs ...
28 | MOMENTUM True Wireless
Test the different ear adapters to find the size that suits you best and
delivers the best sound quality (> 16).
The earphones are connected via the Smart Control app, but music
playback is not possible?
If you connect the earphones only via the Smart Control app, you only
establish the connection for controlling the earphones (via Bluetooth
Low Energy). In order to enable music playback, you have to pair the
earphones with your smartphone using the smartphone's Bluetooth
menu (> 13).
Your question has not been answered or the problem persists?
If a problem occurs that is not listed in the FAQ section or if the pro-
blem cannot be solved with the proposed solutions, please contact
your Sennheiser partner for assistance.
To find a Sennheiser partner in your country, search at
www.sennheiser.com > "Service & Support".
Leaving the Bluetooth transmission range
Wireless calling and streaming are only possible in the Bluetooth
transmission range of your smartphone. The transmission range lar-
gely depends on environmental conditions such as wall thickness,
wall composition etc. With a free line of sight, the transmission
range of most smartphones and Bluetooth devices is up to 10 meters.
If you, and therefore the earphones, leave the Bluetooth transmission
range of the smartphone, the sound quality deteriorates increasingly
until you hear the voice prompt "No connection" and the connection
breaks down completely. If you immediately re-enter the Bluetooth
transmission range of the smartphone, the connection is automati-
cally re-established and you hear the voice prompt "Connected". If
this is not the case, tap the touch control panel of the earbud once.
The right earbud (master earbud) can be used alone. The left earbud
(slave earbud) cannot be used alone because it requires the right
earbud for Bluetooth transmission.
Restarting the earphones
If the function of the earphones is disturbed, perform a restart:
▷
Use the USB cable to connect the charging case to a power
source (> 12).
▷
Insert the earbuds into the charging case and, within 60 seconds,
touch and hold the right and the left touch control panel for 6
seconds.
The earphones are restarted.
Hold
6s
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