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Troubleshooting
Troubleshooting
In the event of a device failure, we recommend that you check the list below before calling the helpline.
Problem
The system does not re-
spond to button press
No sound from the sound-
bar.
No sound from the wireless
subwoofer.
The subwoofer is idle or
the subwoofer indicator
does not light.
Distorted sound or echo.
A Bluetooth device cannot
connect to the soundbar.
The audio playback quality
of the connected Bluetooth
device is poor.
Wi-Fi connection cannot be
established.
Cannot achieve outstand-
ing Dolby Atmos® effects.
Cannot discover the Play-Fi
supported device from the
app.
Cannot play Play-Fi music.
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Possible cause
A software error may have caused the device to stop receiv-
ing commands from the buttons, and the device must be
restarted by unplugging it.
a.
Incorrect source input is selected
b.
The soundbar is muted
c.
A software error may have caused this problem.
d.
The soundbar cannot decode the input audio signal
e.
Some or all of the WDAL2.0 switches are in the
incorrect position.
a.
Automatic pairing failed
b.
The volume is too low
c.
The subwoofer switch on the back of the soundbar is
set to OFF.
A software error may have caused this problem.
The TV speakers may cause echo if they are not synchro-
nized with the sound of the soundbar.
a.
The device does not support compatible profiles
required for the soundbar.
b.
You have not enabled the Bluetooth function of the
device.
c.
The Soundbar is already connected to another Blue-
tooth device.
Bluetooth reception is poor.
a.
Wi-Fi network may be unavailable.
b.
Wi-Fi signal is very weak.
c.
You are entering an incorrect password.
For non-HDMI connections (such as USB, Bluetooth, OPTI-
CAL or AUX), limited surround effects are generated.
Device may be disconnected from Wi-Fi.
a.
Service or content has been terminated.
b.
First setup of soundbar failed.
c.
You have used the soundbar previously as Stereo Pairs
or Surround Sound in the Play-Fi app.
Remedy/notes
Unplug the unit from the power supply for a few minutes,
then plug it in again.
a.
On the remote control, select the correct audio input.
b.
Press the MUTE button
c.
Reset the unit to factory settings
(see chapter "Basic Operation")
d.
Try to change Digital output settings on source device
to PCM.
e.
If you do not have any external speakers connected,
make sure all the switches on the rear are set to OFF
and the SUB switch is set to SMALL or LARGE.
a.
Pair the subwoofer manually
b.
Increase the volume. Press the + button on the sound
bar or on the remote control.
c.
On the back of the soundbar, change the position of
the SUB switch to SMALL or LARGE.
Unplug the power cord and plug it in again after 3 minutes,
to reset the subwoofer.
If you play TV audio through this product, make sure the TV
is muted.
a.
Only devices with Bluetooth profile A2DP, AVRCP are
compatible.
b.
For information on enabling this function, see the
device user guide.
c.
Disconnect the connected device, then try again.
Move the device closer to the soundbar or remove obsta-
cles between the device and the soundbar.
a.
Check the availability of WLAN network on the router.
b.
Place the Wi-Fi router closer to the unit.
c.
Make sure that the password is correct.
For information on how to get the best Dolby Atmos effects,
see the "Dolby Atmos®" chapter.
Make sure the device is connected to the Wi-Fi.
a.
Certain network services or content available through
the device may not be accessible in case the service
provider terminates its service.
b.
If the first setting is not successful, close the DTS Play-
Fi Application. Restart the application.
c.
If the speaker is set as Stereo Pairs or Surround
Sound, it must be disconnected in the app before
being used separately.
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