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Error message / Troubleshooting
"Cuvette position not correct.
Remove cuvette." error message is displayed.
Measurement prohibited.
Test cancelled.
Possible cause
Remnants of cuvette sealing foil is left on
the cuvette collar.
The instrument has a mechanical malfunction.
Reagent cap is missing or cuvette is used.
Reading lot data from the barcode failed.
Kit lot expired.
Cuvette temperature too low.
Cuvette temperature too high.
Blank too high.
Unstable blank.
Error in reagent addition.
Instrument failure.
Corrective action
Remove cuvette when the instrument has lifted
it up. Make sure that all remnants are removed
when doing the next measurement.
Check the item above. If it does not apply,
restart the instrument. If the problem persists,
contact customer service.
Check that the cuvette has a reagent cap and
the inner coloured part of the cap is not pressed
down.
Try again. If the problem persists, cancel the
test.
Discard expired kit lot. Use a new one.
Let the cuvette warm up to room temperature.
Test the same cuvette again.
Let the cuvette cool down to room temperature.
Test the same cuvette again.
Test the same cuvette again. The blanking
process has not been completed or the
sample may contain interfering substances.
In the latter case, the test cannot be completed.
Perform a new test. There has been some
problem during reagent addition. Make sure that
the cap is properly closed.
Perform a new test. If this message appears
often, contact customer service.
TROUBLESHOOTING
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