Petsafe PPA11-14766 Manuel D'installation page 14

subject to normal and proper residential use, will be free from defects in material or workmanship for
a period of one (1) year from the purchase date. An "original retail consumer purchaser" is a person or
entity who originally purchases the Product, or a gift recipient of a new Product that is unopened and
in its original packaging. When serviced by Radio Systems Customer Service, Radio Systems covers
labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply
relative to replacement of the Product with new or refurbished items at Radio Systems' sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail
consumer purchaser resells the Radio Systems Product or transfers the property on which the
Radio Systems Product is installed. This Limited Warranty excludes accidental damage due to dog
chews; lightning damage; or neglect, alteration, and misuse. Consumers who purchase products
outside of Australia, New Zealand, or from an unauthorized dealer will need to return the Product
to the original place of purchase for any warranty issues. Please note that Radio Systems does not
provide refunds, replacements, or upgrades for change of mind, or any other reason outside of these
Warranty terms.
Claims Procedure
Any claim made under this Warranty should be made directly to Radio Systems Australia Pty
Ltd Customer Care Centre at:
Radio Systems Australia Pty Ltd
PO Box 765, Mudgeeraba QLD 4213
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: info@petsafeaustralia.com.au
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems
will not repair or replace faulty components. Radio Systems requests the Consumer to contact the
Radio Systems Customer Care Center to obtain a Warranty Return Number, prior to sending the
Product. Failure to do so may delay in the repair or replacement of the Product. If the Product is
deemed to be faulty within 30 days from date of original purchase, Radio Systems will organize for a
replacement to be sent in advance of returning the faulty Product. A Post Bag will be included with
the replacement Product for the return of the faulty Product. The Product must be returned within 7
days of receiving the replacement. If the Product is deemed to be faulty after 30 days from the date
of original purchase, the consumer will be required to return the Product to Radio Systems at the
consumer's own expense. Radio Systems will test and replace the faulty unit or its components and
return to the consumer free of charge, provided the Product is within its said warranty period. This
warranty is in addition to other rights and remedies available to you under the law. Radio Systems
goods come with guarantees that cannot be excluded under the Australia Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer
Care Center on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).
14 1-800-732-2677