Samsung DVD-VR355 Manuel D'instructions page 85

Troubleshooting (VCR)
Before contacting a Samsung authorized service center, perform the following simple checks.
Problem
No power
You cannot insert a video cassette
The television program was not recorded
Timer recording was unsuccessful
No playback picture or the picture is
distorted
You cannot see normal broadcasts
Noise bars or streaks on playback
When the ► II button is pressed during
playback, the still picture has severe
"noise bar" streaks
Video Head Cleaning
If you are unable to solve the problem after reading the above instructions, note:
• The model and serial number on the rear of your DVD Recorder & VCR
• The warranty information
• A clear description of the problem
Then contact your nearest SAMSUNG authorized service center.
Explanation/Solution
• Check that the power plug is connected to a wall outlet.
• Have you pressed the POWER button?
• A video cassette can only be inserted with the window side up and the
safety tab facing you.
• Check the DVD Recorder & VCR antenna connections.
• Is the DVD Recorder & VCR tuner properly set?
• Check if the safety tab is intact on the cassette.
• Re-check the recording start/stop time settings and the current time
• Check whether you insert a tape which has enough time record
• Check to see if you are using a prerecorded tape.
• Check the tuner/external setting. It should be on tuner.
• Check the TV antenna connections.
• Press the CH/TRK ( / ) buttons to minimize this effect.
• A still picture may have "noise bars", depending on the condition of the
tape. Press the CH/TRK ( / ) buttons during slow motion to minimize
this effect.
• If poor pictures appear on a variety of cassettes, the video heads may
need cleaning. This is not a common problem and unless it appears, the
heads should not be cleaned.
When cleaning the video heads, read all instructions provided with
the head cleaning cassette. Incorrect head cleaning can permanently
damage the video heads.
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