Troubleshooting Guide
PROBLEM
There is no steam.
The appliance does
not heat.
Water leaks.
Steam rate decreases.
The steam leaves stains
on the fabric or the
appliance spits
Appliance steams
continuously.
POSSIBLE CAUSES
The appliance is not plugged in, or not
switched on.
The water level is too low.
The steam pump has not been primed. Press the steam trigger continuously for a
You are using the appliance for the
first time.
The water tank is not fully in place.
The appliance is on standby mode.
It is not plugged in, or not switched on. Plug in your appliance and switch on.
The appliance is on standby mode.
The water tank is not fully in place or
the stopper is not closed properly.
Calc is building up.
You are using water with additives.
The appliance has not been cleaned
enough after the descaling operation.
You are using liquids other than white
vinegar or citric acid to descale the
product.
The steam trigger is on the lock
position.
SOLUTIONS
Check that your appliance is correctly
plugged in and switched on.
Unplug your appliance and refill it.
few seconds to begin steaming.
Press the steam trigger continuously for a
few seconds to begin steaming.
Ensure that stopper is closed and that the
water tank clicks when put into place.
PLEASE REFER TO THE 'STANDBY' section.
PLEASE REFER TO THE 'STANDBY' section.
Ensure that stopper is closed and that the
water tank clicks when put into place.
Refer to 'ANTI CALC section in
instructions for use.
Never add any additive in the water tank.
Read carefully the 'ANTI CALC' section in
instructions for use.
Use only white vinegar or citric acid
during 'ANTI CALC' procedure.
Unlock the steam trigger.
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