Medion ERAZER Supporter P13 Notice D'utilisation page 38

9.1. Do you need more help?
If the suggestions in the previous sections did not solve your
problem, please contact us. To make it easier for us to help
you, please have the following information to hand:
• How is your computer configured?
• What peripheral devices do you use?
• What messages appear on the screen?
• What software was being used when the problem oc-
curred?
• What steps have you already taken to try and rectify the
problem?
• Please provide us with your customer number if you
have one.
10. Privacy statement
Dear Customer,
We wish to inform you that we, MEDION AG, Am Zehnthof
77, 45307 Essen, Germany process your personal data as a
data controller.
For matters regarding data protection, we are supported by
our company data protection officer, who can be contact-
ed at MEDION AG, Datenschutz, Am Zehnthof 77, D – 45307
Essen; datenschutz@medion.com. We process your data for
the purpose of warranty processing and associated process-
es (e.g. repairs) and rely on the sales contract concluded
with us when processing your data.
Your data will be provided to repair service providers con-
tracted by us for the purpose of warranty processing and as-
sociated processes (e.g. repairs). We generally store your per-
sonal data for a period of three years in order to fulfil your
legal warranty rights.
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