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Troubleshooting
If a problem arises, DO NOT RETURN TO RETAILER call Keeper
winches@hamptonproducts.com.
Symptom
Motor will not operate
or runs in one direc-
tion only
Motor runs extremely
hot
Motor runs but with
insufficient power or
line speed
Motor runs but drum
does not turn
Winch runs backwards
LIMITED WARRANTY: Hampton Products International Corporation Warrants product according to provisions below: Mechanical
components are warranted for lifetime of the winch to be free from defects of material and workmanship. Electrical components
are warranted for 1 year to be free from defects of material or workmanship. If a defect in material or workmanship occurs, call
800-533-7372 for instructions on how to have the Product repaired or replaced. This Warranty applies only to the original Pur-
chaser/Consumer of the Products from the date of purchase of the Product. Defective Products returned become property of the
manufacturer. Limitations on the Warranty: The following limitations apply to the Warranty: (a) The Warranty applies only to Products
which are defective in material or workmanship. This Warranty does not cover normal wear and tear. The Warranty does not cover
service or labor charges which are incurred in removing or replacing any Product. (b) The Warranty does not cover the winch finish
or wire rope. Accordingly, the manufacturer will not replace, repair or refinish any Products if the finish on the Product is worn in
any manner. (c) The Warranty does not extend to Products which are damaged or which fail as a result of the Product being abused,
neglected, or misused in any manner, or as a result of any accident, or which are misapplied, overloaded, improperly installed, or
altered in any manner by anyone other than the manufacturer its agents or representatives.
Obligations of Purchaser/Consumer. To obtain the benefits of the Warranty, The Purchaser/Consumer must return the defective
Product(s), freight prepaid together with proof of purchase within the warranty period from the date of purchase to Hampton Prod-
ucts or an authorized service center.
Legal Rights and Limitations of Purchaser/Consumer. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU ALSO MAY
HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE ON ANY PRODUCT SHALL BE LIMITED TO TERMS OF WARRANTY FROM THE DATE OF PURCHASE AT
RETAIL TO THE ORIGINAL PURCHASER. SOME STATES DO NOT ALLOW LIMITATIONS
Hampton Products International Corp.
50 Icon
Foothill Ranch, CA 92610 USA
800-533-7372
www.keeperwinches.com or winches@hamptonproducts.com
THIS PRODUCT IS NOT INTENDED FOR LIFTING / HOISTING
14
Possible Causes
1. Broken wires or bad battery
connection
2. Switch inoperative
3. Damaged winch
4. Damaged solenoid
5. Circuit breaker malfunction
1. Long period of operation
2. Damaged during operation
1. Weak/Low battery
2. Battery to Winch wire too long
3. Poor battery connection
4. Poor ground
5. Damaged motor
Clutch not engaged
1. Battery wires reversed
2. Switch wires reversed
3. Switch installed incorrectly
Winch Customer Service at 800-533-7372 or e-mail
®
Corrective Action
1. Check for poor connection(s) and that
all wiring is tight and clean
2. Check that switch wires are connected
properly to the solenoid
3. Replace or repair
4. Replace solenoid
5. Replace circuit breaker
1. Allow to cool
2. Replace or repair
1. Recharge or replace battery. Check
charging system.
2. Use only supplied wires. If increase in
length is needed, drop down wire size
to 2 or 3 AWG.
3. Check battery terminals for corrosion.
Clean as required.
4. Check and clean connections
5. Replace or repair
Engage clutch
1. Recheck wiring
2. Recheck wiring
3. Check switch installation
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